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Appendix
Error message Possible causes What to do
Incorrect card
Wrong Smartcard is inserted. Insert the correct Smartcard.
Smartcard is not inserted correctly. Remove the Smartcard and reinsert it.
Smartcard is damaged.
Contact your Smartcard retailer or
channel broadcaster for a Smartcard
replacement.
CI-Module not
installed.
CI-Module is not inserted. Insert CI-Module.
CI-Module is not inserted correctly. Remove the CI-Module and reinsert it.
CI-Module is not recognized.
Insert a dierent CI-Module to check if
your existing module is working.
Invalid CI-Module
Wrong CI-Module. Insert the correct CI-Module.
CI-Module is damaged. Replace the CI-Module.
The antenna cable
is short-circuited.
[Satellite]
-/#DBCMFJTTIPSU 3FQMBDF-/#DBCMF
-/#JTJOUFSOBMMZTIPSU 3FQMBDF-/#
"MJFOTVCTUBODFJTJOTFSUFEJOUIF-/#
IN port. The port may be damaged.
Remove the alien substance and
contact the local service centre in case
damaged has occurred.