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Troubleshooting
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Troubleshooting
In the event of a malfunction, first check all the cable connections and
operating states:
1. Receiver and TV set power plugs are connected to wall socket
2. Antenna cable on receiver input
3. Receiver and TV set correctly interconnected by a Scart or cinch
cable
4. Audio connections are made to hi-fi or Dolby Digital system as
appropriate (see previous page)
5. Receiver and TV set (hi-fi/Dolby Digital system) are switched on
(check power indicators)
6. Receiver is responding to remote control
A selection of troubleshooting tips is offered below.
Problem Cause Remedy
“Weak signal or no signal!!”
warning appears on some or all
programmes
Antenna signal of Sat reception system
is missing or faulty
Incorrect oscillator frequencies set in
LNB Configuration menu
Only one cable from Sat system
connected
Consult an antenna specialist to have it
checked and repaired as necessary
In “Installation” menu check LNB
configuration for satellite in question:
High L.O. “10,600” GHz and Low L.O.
“9,750” GHz, and change as necessary
Connect tuner input “LNB2 IN” with
second cable (connect coaxial cable
with F connection of SAT socket). OR:
In “Installation” menu change LNB
configuration tuner input to "#1" (if only
one satellite being received)
In software download only “NO” is
displayed under “Main SW” and
cannot be changed to "YES"
Latest operating system software
already installed on computer
Not possible to download again
Remote control no longer
responding
Receiver or remote control command set
may have been unintentionally changed
Set infrared code 1, as described in
operating manual on page 7; check
batteries
No new programmes can be added
to programme list
Wrong menu option selected
In “Installation” menu select
“TP Edit/Scan”, enter frequency,
polarisation and symbol rate and then
under Scan press “OK”
Wrong time being displayed
“Summer time yes/no” setting wrong
A incorrect time was imported from the
reception signal
In “System Parameters” menu check
Summer time Yes/No and change as
necessary
Switch off receiver at mains switch from
current running programme, e.g. ARD
or ZDF, wait 10 seconds and then
switch back on
The following programmes cut out
or “Weak signal or no signal!!”
appears: PRO 7, SAT 1, Kabel 1,
DSF, N 24, Tele 5, 9 Live, HSE 24
and Sonnenklar TV
DECT telephones are operating on the
same frequency as these programmes.
Interference may occur due to
inadequate level or poor shielding of
cable
Consult your antenna specialist
Programmed timer settings cannot
be cleared
The timer settings are permanently
displayed and do not have to be cleared,
but deactivated
In “Timer” menu under Deactivate set
“No”
Black or blue screen, no on-screen
displays
Scart connection to TV deactivated by
accidentally pressing 0 button
Press 0 button repeatedly until
“Scart SAT” appears on-screen