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REFERENCE
Troubleshooting
Check the following for a possible cause of a problem before contacting service.
Symptom
HD DVR does not turn
on.
Snowy picture and
unclear sound.
No picture.
Normal picture but no
sound.
Picture is distorted.
Available channels are
missing.
You forgot your pass-
word.
The remote control
does not work properly.
Won’t record or display
a channel properly.
No picture or sound
from cable box.
Doesn’t display any
programs In LISTINGS.
Won’t tune to selected
program.
Possible Solution(s)
Plug the power cord into a wall power outlet securely.
Check your antenna input or location. (pages 11, 29)
Make sure the correct video display format is selected. (page 23)
If the HD DVR is connected to your monitor or TV via the VIDEO OUT jack on the
back panel, the display format must be set to 480i. Otherwise, you may not be able
to see a picture. (page 23)
If the HD DVR is connected to your monitor or TV via the RGB port on the back
panel, the display format must not
be set to 480i. Otherwise, you may not be able
to see a picture. (page 23)
Make sure that the correct component type is selected. (page 23)
If the HD DVR is connected to your monitor or TV via the YPbPr jacks on the back
panel, OUTPUT SELECTION must be set to the YPbPr position. Otherwise, you will
probably see an abnormal picture. (page 23)
If the HD DVR is connected to your monitor or TV via the RGB port on the back
panel, OUTPUT SELECTION must be set to the RGB position. Otherwise, you may
not be able to see a picture. (page 23)
Select EZ Channel Scan or Manual Channel Add functions if you have not already
done so. (page 28)
Check to make sure all the cables are installed correctly and that a proper source is
selected on your TV. For example, Video 1 or 2. (page 30)
The antenna signal strength may be low. Check the signal strength and adjust the
antenna location and direction. (page 29)
Due to copyright restrictions, you may not be able to view some high definition pro-
grams in the high definition format. (page 23)
For more information about connections, please refer to connections.
(pages 11-22)
Check volume level setting. (page 26)
Make sure the TV is not muted. (page 26)
Check that the HD DVR audio cable is connected properly. (pages 12-15, 17)
Make sure that proper video format is selected. (page 23)
Make sure that proper aspect ratio is selected. (page 33)
Make sure that video output is connected to the TV. (pages 11-15)
You can find all the available channels by running the “EZ Scan” or using “Ch. Edit”
in SETUP menu. (page 28)
Enter the master password “7777”. (page 38)
Use MODE or STB button to select STB operational mode. (page 8)
Point the remote control at the remote sensor of the HD DVR. (pages 6, 10)
Operate the remote control within 23 ft (7 m). (page 10)
Remove the obstacle if something is blocking the remote sensor. (page 6)
Replace the batteries with new ones. (page 10)
Make sure TV Guide On Screen™ system Setup is performed. (page 54)
Cable box must be left on. (pages 19-21)
Check if G-LINK cable is connected to G-LINK jack. (pages 19-21)
The HD DVR was not turned off long enough for data to be received. (page 58)
Make sure cables are connected properly. (pages 19-21)
Program may not be available or is not currently being broadcast.