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Troubleshooting
Troubleshooting
When a malfunction occurs, it may not be serious and can be corrected easily. The following
describes the most common problems and solutions. Please refer to the following before calling
Lorex Technical Support:
Problem:
Observation System Unit is not receiving power, or is not powering up
Check:
• Confirm that all cables are connected correctly.
• Confirm that the power adapter is securely connected to the back of the unit.
• Confirm that there is power at the outlet:
z Connecting the power cable to another outlet
z Test the outlet with another plugged device (such as an electric calculator or phone charger)
• If the unit is connected through a power bar or surge protector, try bypassing the bar and
connecting the power directly to the wall outlet.
• Confirm that the unit is powered on (LED indicators on the front should be ON).
Problem:
Observation System is not responding when any of the buttons are pushed or does not come out
of STANDBY MODE when the front POWER button is pressed.
Check:
• Turn the master power OFF by holding down the POWER switch for 6 seconds. The LED
indicators should be OFF.
• Wait for 1 minute - Press and hold the POWER button to turn the unit ON.
• The unit will make an audible alert when powered back on
• If the unit still fails to respond, remove the power cable from the back of the system. Wait for
5 minutes, and reconnect the power cable. Turn the unit back on.