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Troubleshooting Tips
Here are some tips for correcting simple problems that might prevent you
from connecting to the Digital Entertainer HD.
Error loading picture. Photo could not
be read.
The file exists but an error occurred
while accessing it.
• Check the network connections.
• Check access permissions on the file
and folder.
• Check that the photo is viewable on a
PC.
Error loading picture. Access denied
reading the photo.
The file exists but does not allow read
access to the Digital Entertainer HD.
Check access permissions on the file
and folder.
Subtitles not available. The external subtitles for a video do not
exist or could not be loaded. the
subtitles may be in an unsupported
format. Supported subtitle formats are
SRT, SMI, SAMI, SUB, and TXT.
Table 7-2. Connecting to the Digital Entertainer HD
Problem Solution
I turned on my
Digital Entertainer
HD for the first time,
but I do not see
anything on the
screen.
• Check all cables to make sure that they are connected
correctly, and be sure that you are using the correct
input on your TV.
• Check that your TV's input selector (sometimes called
TV/Video button) is set to the correct input.
• If you still do not see anything, press TV Mode on the
remote control to change the video mode. Make sure to
pause for 3 seconds between button presses to allow
the Digital Entertainer HD to change video modes.
Table 7-1. Error Messages
Message Description and Action