Filter
Top Products
64
Troubleshooting
—Continued
Symptom Possible cause Remedy
Can’t watch the
DVD-Video material on a
DVD-Audio disc?
The DVD Priority Contents setting is set to
DVD-AUDIO.
Set the DVD Priority Contents setting to
DVD-VIDEO (page 57).
Can’t play the multichan-
nel area of a hybrid
SACD?
The SACD Priority Contents setting is not set
to Multi ch Area.
Set the SACD Priority Contents setting to Multi ch
Area (page 57).
Can’t play MP3 and JPEG
discs?
The disc is not ISO 9660 Level 2 format. Use only ISO 9660 Level 2 format discs (page 9).
The disc has not been finalized. Finalize the disc (page 9).
Can’t select MP3 files?
MP3 files without a “.mp3” or “.MP3” file-
name extension are not recognized.
Use the correct filename extension (page 9).
The MP3 disc is a multisession disc.
Only files in the first session of a multisession disc
can be played (page 9).
Can’t play WMA files?
WMA files without a “.wma” or “.WMA” file-
name extension are not recognized.
Use the correct filename extension (page 9).
The WMA file’s copyright option is on. Don’t use the copyright option (page 9).
Can’t view JPEG files?
JPEG files without a “.jpg” or “.JPG” or
“.JPEG” filename extension are not recog-
nized.
Use the correct filename extension (page 9).
The JPEG file is too big.
Use JPEG files that are less than 5 megabytes
(page 9).
Can’t play a DivX file?
The file is not encoded correctly.
Make sure the DivX file was encoded with DivX
Version 5, 4, or 3 Home Theater mode.
DivX plays but there’s no
sound?
The DV-SP506 may not support the audio for-
mat.
Try re-encoding the file with a supported audio for-
mat.
Buttons on the DV-SP506
and remote controller
don’t work?
Power supply voltage fluctuations and other
anomalies, such as static electricity, can inter-
fere with normal operation.
Turn off the DV-SP506, wait five seconds, then
turn it on again. If that doesn’t resolve the issue,
disconnect the power cord from the wall outlet,
wait ten seconds, reconnect it, then try again.
Buttons on the DV-SP506
work OK but those on the
remote controller don’t?
There are no batteries in the remote controller. Install new batteries (page 11).
The batteries are flat. Replace with new batteries (page 11).
The batteries are installed incorrectly.
Check the batteries and correct as necessary
(page 11).
You’re not pointing the remote controller at the
DV-SP506’s remote sensor.
Point the remote controller at the DV-SP506’s
remote sensor (page 11).
You’re too far away from the DV-SP506.
Use the remote controller closer to the DV-SP506
(page 11). The remote controller has a range of
approximately 16 ft. (5 meters).
A strong light source is interfering with the
DV-SP506’s remote sensor.
Make sure that the DV-SP506 is not subjected to
direct sunshine or inverter-type fluorescent lights.
Relocate if necessary.
If the DV-SP506 is installed in a cabinet with
colored glass doors, the remote controller may
not work reliably when the doors are closed.
Open the doors, or use a cabinet without colored
glass.
The functions don’t
work?
The cable is not connected properly. Make sure the cable is connected properly.
The DV-SP506 is not connected with an ana-
log audio connection.
To use , you must make an connection and
an analog audio connection (RCA) between the
DV-SP506 and the AV receiver, even if they are
connected digitally.