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TROUBLESHOOTING
Symptom Remedy
The ACTION button is not responding
•Make sure to press ACTION in the middle of the button.
•Make sure the remote control is in STB or TV mode.
No key operation (by the unit and/or
the remote control) is effective.
Set the POWER button to OFF and then back to ON. Alternatively, turn
off the power, disconnect the power plug and then reconnect it. (The
HDTV Digital Receiver may not be operating properly due to lightning,
static electricity or some other external factor).
No key operation is effective. OSD
reads: “Searching for Satellite Signal.
ODU (Satellite Dish) is momentarily disconnected from the digital
receiver. Alternatively, turn off the power, disconnect the power plug and
then reconnect it. (The HDTV Digital Receiver or the satellite dish
antenna may not be operating properly due to lightning, static electricity
or some other external factor).
VCR/S-Video VCR is not responding
•Check that the AC power plug is securely plugged into the power outlet.
•Check that equipment is connected properly.
•Make sure remote control is in VCR mode.
AC-3 decoder is not responding
•Check that the AC power plug is securely plugged into the power outlet.
•Check that equipment is connected properly.
Timer does not work
•Make sure the clock is set.
•Check to see whether the timers have overlapping times programmed.
•Check if the timer did not reset to default settings (antenna/cable mode
was changed).
Product Service
Do not attempt to remove the cover or repair
the unit yourself. Refer servicing to qualified
personnel only.
Product Information
For product service, product information or
assistance with product operation, consult
your dealer or call 1-888-726-2377 (Monday-
Friday/ 8AM-10PM) (Sat & Sun/10AM-
10PM) EST. Please have your HDTV Digital
Receiver Identification Number (ID#) available
when you call. The ID# is displayed on your
TV screen when the HDTV Digital Receiver is
tuned to any unavailable channel.
If you ship the product
Carefully pack and send it prepaid,
adequately insured and preferably in the
original carton. Attach a postage-affixed
letter, detailing the complaint, to the outside
of the carton. DO NOT send the product to
the Executive or Regional Sales offices. They
are NOT equipped to make repairs.
For service assistance, please call:
1-888-726-2377