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27 C2258M (5/11)
Warranty
2-10-10
The materials used in the manufacture of this document and its components are compliant to the requirements of Directive 2002/95/EC.
REVISION HISTORY
Manual# Date Comments
C2258M 5/11 Original Version
Pelco, the Pelco logo, Camclosure, Digital Sentry, Endura, Esprit, ExSite, Genex, Intelli-M, Legacy, and Spectra are registered trademarks of Pelco, Inc. © Copyright 2011, Pelco, Inc. All rights reserved.
Spectra III and Sarix are trademarks of Pelco, Inc.
DLP is a registered trademark of Texas Instruments Incorporated.
All product names and services identified throughout this document are trademarks or registered trademarks of their respective companies.
The absence of a trademark or registered trademark from this document does not constitute a waiver of intellectual property rights.
WARRANTY
Pelco will repair or replace, without charge, any merchandise proved defective in
material or workmanship for a period of one year after the date of shipment.
Exceptions to this warranty are as noted below:
•Fiveyears:
– Fiber optic products
– Unshielded Twisted Pair (UTP) transmission products
– CC3701H-2, CC3701H-2X, CC3751H-2, CC3651H-2X, MC3651H-2, and
MC3651H-2X camera models
•Threeyears:
– Pelco-designed fixed network cameras and network dome cameras
with Sarix™ technology.
– Pelco-branded fixed camera models (CCC1390H Series, C10DN
Series, C10CH Series, and IP3701H Series)
– EH1500 Series enclosures
– Spectra® IV products (including Spectra IV IP)
– Camclosure® Series (IS, ICS, IP) integrated camera systems
– DX Series digital video recorders (except DX9000 Series which is covered
for a period of one year), DVR5100 Series digital video recorders, Digital
Sentry® Series hardware products, DVX Series digital video recorders, and
NVR300 Series network video recorders
– Endura® Series distributed network-based video products
– Genex® Series products (multiplexers, server, and keyboard)
– PMCL200/300/400 Series LCD monitors
– PMCL5xx Series FHD monitors
•Twoyears:
– Standard varifocal, fixed focal, and motorized zoom lenses
– DF5/DF8 Series fixed dome products
– Legacy® Series integrated positioning systems
– Spectra III™, Spectra Mini, Spectra Mini IP, Esprit®, ExSite®, and
PS20 scanners, including when used in continuous motion
applications.
– Esprit Ti and TI2500 Series thermal imaging products
– Esprit and WW5700 Series window wiper (excluding wiper blades).
– CM6700/CM6800/CM9700 Series matrix
– Digital Light Processing (DLP®) displays (except lamp and color wheel). The
lamp and color wheel will be covered for a period of 90
days. The air filter is not covered under warranty.
– Intelli-M® eIDC controllers
•Oneyear:
– Video cassette recorders (VCRs), except video heads. Video heads will
be covered for a period of six months.
•Sixmonths:
– All pan and tilts, scanners, or preset lenses used in continuous motion
applications (preset scan, tour, and auto scan modes).
Pelco will warrant all replacement parts and repairs for 90 days from the date
of Pelco shipment. All goods requiring warranty repair shall be sent freight
prepaid to a Pelco designated location. Repairs made necessary by reason of misuse,
alteration, normal wear, or accident are not covered under this warranty.
Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from
the specific use or application made of the Products. Pelco’s liability for any claim, whether
based on breach of contract, negligence, infringement of any rights of any party or product
liability, relating to the Products shall not exceed the price paid by the Dealer to Pelco for such
Products. In no event will Pelco be liable for any special, incidental, or consequential damages
(including loss of use, loss of profit, and claims of third parties) however caused, whether by the
negligence of Pelco or otherwise.
The above warranty provides the Dealer with specific legal rights. The Dealer may also have
additional rights, which are subject to variation from state to state.
If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or
(559) 292-1981 to obtain a Repair Authorization number (RA), and provide the following
information:
1. Model and serial number
2. Date of shipment, P.O. number, sales order number, or Pelco invoice number
3. Details of the defect or problem
If there is a dispute regarding the warranty of a product that does not fall under
the warranty conditions stated above, please include a written explanation with
the product when returned.
Method of return shipment shall be the same or equal to the method by which the
item was received by Pelco.
RETURNS
To expedite parts returned for repair or credit, please call Pelco at (800) 289-9100 or
(559) 292-1981 to obtain an authorization number (CA number if returned for credit, and RA
number if returned for repair) and designated return location.
All merchandise returned for credit may be subject to a 20 percent restocking and
refurbishing charge.
Goods returned for repair or credit should be clearly identified with the assigned
CA or RA number and freight should be prepaid.
PRODUCT WARRANTY AND RETURN INFORMATION