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Troubleshooting
If the unit does not perform properly when operated as instructed in this User Manual,
check the following Troubleshooting tips and all connections once before calling for service.
Power
No power
• Make sure the AC power cord is plugged in.
• Make sure that the AC outlet supplies the proper voltage, plug another
electrical appliance into the AC outlet to ensure that the AC outlet
operates normally.
• If a power failure occurs, unplug the AC power cord for 1 minute to allow
the unit to reset itself.
Remote
Control buttons do not work.
• Press only one button at a time. Do NOT press more than one button at
the same time.
• Ensure that no buttons on the remote control are depressed and move
freely.
Universal remote control does not work properly.
• Refer to the user manual of the universal remote control for the Philips
code.
Picture
Power is ON but no screen image.
• Check whether the connection of the antenna, cable receiver or satellite
box is connected correctly.
• Check whether all the cables to the unit are connected to the correct
Output jack of your device like Blu-ray / DVD recorder.
• Make sure that the selected Input mode is connected to the working Input
jack.
• Check if your computer is NOT in sleep mode when the Input mode of this
unit is in PC mode. Tap any key on the keyboard to wake up your computer.
• Check if the correct input mode is selected by pressing SOURCE.
No color
• View other TV channels. The problem might be limited to the broadcasting
station or weak signal strength.
•Adjust Color in Picture settings. ➟ p.27
Picture poor, sound OK
• Electrical interference from nearby appliances may affect picture quality
when viewing an off-the-air low power NTSC analog broadcast signal.
•Adjust Contrast and Brightness in Picture settings. ➟ p.27
• View other TV channels. The problem might be limited to the broadcasting
station or weak signal strength.
• For the best picture quality, watch “High Definition” wide screen programs. If
the HD content is not available, watch “Standard Definition” programs instead.
You see noise or trash on the screen.
• When the capabilities of the unit exceed the capabilities of the Digital
broadcasting, the signal will be increased to match the capabilities of the
display of the unit. This may cause noise or trash.
When viewing an off-the-air low power NTSC Analog broadcast signal may
show noise or trash on the screen.
Unusual picture appears and the TV does not operate.
• Press the power button first. If it does not solve, follow the procedure
below.
1 Press the buttons on the remote control in the order shown below.
► ▲ ▼
2 Unplug the AC power cord once, and wait for 1 minute, and then plug it
in again.
Picture & Sound
No picture or sound
• Check if the Power is on.
• Check whether all the cables to the unit are connected to the correct
Output jack of your device like Blu-ray / DVD recorder.
• View other TV channels. The problem might be limited to the broadcasting
station or weak signal strength.
• Unplug the AC power cord and wait for about 1 minute, then plug the AC
power cord and Turn On the unit again.
• Check whether the connection of the Antenna or Cable / Satellite set-top
box is connected correctly.
• Make sure that the selected Input mode is connected to the working Input
jack.
• Check if your computer is NOT in sleep mode when the Input mode of this
unit is in PC mode. Tap any key on the keyboard to wake up your computer.
• Make sure that the sound is not muted. Press (MUTE) so that the
volume bar and current volume level will appear on the TV screen.
• Make sure that the volume is NOT set to 0 or . If so, use VOL + / − to
adjust to the desired volume.
• Make sure that the headphone is NOT connected to the Headphone Audio
Output jack.
• Make sure that the TV speakers is NOT set to Off.
Adjusted Picture or Sound settings are not effective every time the unit is
turned On.
• You must set to Home in Location. ➟ p.35
Otherwise, the settings you adjusted will not be memorized after the unit
goes into Standby mode.
You see a distorted picture or hear an unusual sound.
• You may be getting NTSC TV signal (not HDTV signal) interference from
electrical appliances, automobiles, motorcycles or fluorescent lights.
• Try moving the unit to another location to see if this is the cause of the
problem.
Ghosts, lines or streaks in picture.
• Electrical interference from nearby appliances may affect picture quality
when viewing an off-the-air low power NTSC analog broadcast signal.
• View other TV channels. The problem might be limited to the broadcasting
station or weak signal strength.
Sound
No sound, distorted sound or incorrect Audio Sound is heard when using the
HDMI-DVI connections.
• Make sure that the Analog Audio signals from the HDMI-DVI device are
connected to the Analog Audio Input L/R jacks.
• When using Component Analog Video, Composite Analog Video or PC
VGA Video make sure that the Analog Audio (L/R) connectors are
mounted into the Audio (L/R) Input jacks.
Sound poor, picture OK
• View other TV channels. The problem might be limited to the broadcasting
station or weak signal strength.
• Check if the audio cable is connected incorrectly.
You switch to a different Input and the volume changes.
• This unit will memorize the volume level from the last time you adjusted it.
• If the volume of the sound from another device is higher or lower, then the
loudness will change.
•Make sure Auto volume leveling is set to On. ➟ p.29
Child and Rating Lock
Forgotten PIN code.
• Enter “0711” to clear your password.
Screen
You switch to a different Input and the screen size changes.
• This unit will memorize the viewing mode from the last time you used the
particular input modes.
The display image does not cover the entire screen.
• If you are using the unit as a PC monitor, make sure that Horizontal
position and Vertical position in Picture are set correctly. ➟ p.27
• If you are watching TV or using the Composite Video, Component Video or
HDMI with 480i Input, press FORMAT repeatedly to switch various
screen modes.
Different color marks on the TV screen.
• View other TV channels. The problem might be limited to the broadcasting
station, missing data or pixelation.
Captions
Captions are displayed as a white box. No caption is displayed in the closed
caption-supported program.
• Interference from buildings or weather conditions may cause captioning to
be incomplete if watching Analog TV (NTSC) signals.
• Broadcasting station may shorten the program to insert advertisements.
The closed caption decoder cannot read the information of the shortened
program.
• Captions that are delayed a few seconds behind the actual dialog are common
for live broadcasts.
Most captioning production companies can display a dialog to maximum of 220
words per minute. If a dialog exceeds that rate, selective editing is used to insure
that the captions remain up-to date with the current TV screen dialog.
Black box is displayed on the TV screen.
• The text mode is selected for caption. Select CC-1, CC-2, CC-3, or CC-4.