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Software update
“Software update failed.” message appears when the unit is turned On.
• The unit will not work correctly unless the software upgrade is completed.
Tr y Recovery update. ➟ p.41
Network
Cannot connect to the network.
• Check if the Ethernet cable connection is properly made. Turn On the
modem or broadband router.
• Check the network settings.
• Check if the broadband router and/or modem is correctly connected.
Sometimes video quality is poor when using the wireless LAN.
• The wireless network connection quality varies depending on the distance
or obstacles (e.g. wall, basement, 2nd floor) between the TV Wireless LAN
Adapter and the wireless router (access point), from other wireless
networks, and brand and type of the wireless router (access point). When
using the Wireless LAN of the TV, it is suggested to place the wireless
router as close as possible to the Television.
Wireless LAN connection fails or wireless connection is poor.
• Check the installation location of the TV and wireless router (access point).
Signal quality may be affected for the following reasons.
- Interference of other wireless devices, microwaves, fluorescent lights, etc.,
are placed nearby.
- There are floors or walls between the wireless router and TV.
- If the problems continue even after checking the above, try making a
wired LAN connection.
Cannot use the wireless connection.
• Check if the Wireless LAN Access Point (AP) (e.g. wireless router) is
oriented properly or not placed too close between them.
• Once you have activated the wireless connection please wait 30 seconds for
the connection to be established after Turning On the unit, before trying to
access network features such as Net TV.
Cannot use Netflix feature.
• Netflix is available only in the United States and Canada.
• Check if the network connection is properly made.
• Visit http://www.netflix.com/HowItWorks on your PC and become a Netflix
member.
Cannot use Hulu Plus feature.
• Hulu Plus is available only in the United States.
• Check if the network connection is properly made.
Cannot add movies or TV episodes to the Instant Queue.
• Visit www.netflix.com on your PC.
Even though the speed of the Internet connection improves during playback,
the picture quality of Netflix streaming movie does not improve.
• The picture quality does not change during playback. It differs depending on
the speed of Internet connection at the time of loading.
Cannot use VUDU feature.
• VUDU is available only in the United States, Canada and Mexico.
• Check if the network connection is properly made.
Cannot rent or buy movies / TV episodes on VUDU.
• You need to activate the VUDU account. For detailed information, please
visit the service providers website at
http://www.vudu.com/product_overview.html
• Log into your account at http://my.vudu.com and check your payment
information.
The picture quality of streaming movie (Netflix, Hulu Plus, Film Fresh or
VUDU) is poor.
• Check the speed of your Internet connection. You need speeds of at least 8
Mbps to this player for high quality uninterrupted playback.
Streaming movie (Netflix, Hulu Plus, Film Fresh or VUDU) often stops or starts
buffering during playback.
• Contact your Internet service provider to troubleshoot your Internet
connection for speed and line quality. Consistent line quality and speed are
very important for Internet video playback.
Cannot connect to the network while my PC is connected to the network.
• Check the content of your Internet service contract to see if your Internet
Service Provider prevents multiple terminals connecting at the same time.
Cannot use Easy connect (WPS) to connect to the Access Point.
• Connect the unit to the Access Point using Scan or Manual entry mode. If
the Access Point’s security mode is set to WEP*, change the setting to WPA
or WPA2 (recommended), then try Easy connect (WPS) again. (For Access
Point configuration, please consult its user manual or manufacturer.)
* WEP is not recommended to be used due to its Major security flaws.
Change the Security protocol on the wireless router to WPA or WPA2
(recommended) mode.
Folder or files stored on DLNA home media server are not displayed in the file
list or cannot be played back.
• Check the setting on your home media server. (Refer to the user manual of
the home media server.)
• Check the network connection and settings.
Cannot use Film Fresh feature.
• Film Fresh is available only in the United States.
• Check if the network connection is properly made.
• Visit http://filmfresh.roxionow.com/ (Film Fresh) on your PC and create an
account.
Cannot use Pandora feature.
• Check if the network connection is properly made.
• Pandora is available only in the United States.
• You must create a Pandora account and activate this unit. Activating
Pandora ➟ p.48
The audio of Internet radio station interrupted.
• vTuner server, station or the Internet connection is busy. The bit rate of the
station is high.
Cannot play back Internet radio.
• Check if the network connection is properly made.
• Check the firewall setting of the modem or router.
• For some stations, playback is not available on this unit.
The quality of the Internet radio audio is poor or noise occurs during playback
of Internet station.
• The bit rate of the station is low.
Cannot get into the PC's screen even the Philips Wirelessconnect is launched.
• Make sure if the network connection is connected properly.
• Check if your PC runs Philips Wirelessconnect.
• Make sure your TV and PC are connected on the same network.
I have a 1.8GHz CPU but Wirelessconnect does not work on my PC.
• For smooth operation of your PC while Philips Wirelessconnect is running
you need a mainstream dual core processor from Intel
®
or AMD.
Intel
®
: Core™2 Duo or Core™ i3/5/7 @ 1.8GHz or higher.
AMD :
Athlon™ II X2, Turion™ II Dual-Core or Phenom™ X2 @ 2GHz or higher
.
Note
• The LCD screen is manufactured to provide many years of useful life. Occasionally a
few non active pixels may appear as a fixed point of blue, green or red.
This is not to be considered a defect in the LCD screen.
• Some functions are not available in specific modes, but this is not a malfunction. Read
the description in this User Manual for more details on correct operations.