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User Manual
55
Tips and Troubleshooting
I don’t have a WiFi network at home. Can I use the RC9800i as a remote?
Of course you can. The RC9800i can also be used as a remote control for your non-networked
audio-video devices. For further information, please check ‘Controlling Legacy Audio/Video
Devices’ beginning on page 10.
Can I recharge the RC9800i any time I want?
Yes, you can. The RC9800i is equipped with a Li-polymer battery, which cannot be overcharged,
and can be charged even when the battery is not fully empty.
How can I clean my RC9800i?
When cleaning the RC9800i, remember these instructions:
■ Use a soft, damp cloth to clean your RC9800i.
■ If the touch screen is dirty, clean it with a soft cloth moistened with a diluted window-
cleaning solution.
■ Do not use a corrosive detergent or an abrasive sponge.
■ Avoid the use of excessive water.
■ Remote control codes
The devices do not respond to the commands I send
To use your RC9800i as a remote control, you must make sure that it uses the correct remote
control codes. To assign remote control codes, refer to ‘Determining Remote Control Codes’
beginning on page 21.
I can’t find the right set of codes for my device
If you can’t find the right set of codes, please use the Select & Try procedure. For further
information, refer to ‘Select & Try’ on page 23.
I have a function on my old remote control that I can’t find on the new one
You can make use of user-defined buttons. These are buttons to which you can assign remote
control codes yourself. For each device, you have 8 of these buttons available. For further
information, please check ‘Individual Device Control’ on page 40.
■ Rooms and Devices
I can’t add a device
If you can’t add a device, you must check whether at least 1 room is defined. Refer to ‘Add/Edit
Rooms’ on page 44 to check which rooms are defined.
My brand is not in the list! What do I do?
If the brand of your device is not in the list, simply choose another brand. The algorithms that the
RC9800i uses are very powerful and may still be capable of finding a set of codes that works for
your device.
The room name already exists
You can use a room name only once. Either choose another name or rename the room that
currently has the name that you want to use. For more information, see ‘Add/Edit Rooms’ on
page 44.
■ Firmware upgrades
The USB Firmware Upgrade Tool does not work
If you can’t download the Firmware Upgrade, verify that your RC9800i is fully charged or docked in
the cradle, and that the USB cable is connected. Perform steps 1 to 9 on page 52 and verify that
your PC detects the device: on your PC choose My Computer and verify that your RC9800i is
displayed in the list.