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Helpful Information
Home Media Gallery/PLAYBACK
Issue Possible Solutions
Image or sound is
interrupted or distorted
(Block noise appears).
• Check the physical connections (hub, router, cable quality). Please use 100BASE-TX
for best quality playback and display speed.
• Check if the PC is operating properly. Reboot the PC after confirming specifications
and setup values.
• Confirm that the file complies to the supported format, bit rate, and/or profile. Also
check the file for damage.
• When connected by a wireless LAN, verify that the bit rate is sufficient.
• Some files that comply with the supported format may not play back or display.
• Check if the DRM content was purchased for use with another PC. Your flat panel TV
cannot play DRM content if it has been transferred from the PC on which it was
purchased to another PC. You can only play DRM content purchased for the PC in use
at the time of purchase. Please obtain a new license or use the PC for which the
content was purchased.
• Check if content on the same server allows multiple client devices (players).
Cannot play or display. • Check the physical connections (hub, router and cable quality). Please use 100BASE-
TX for best quality playback and display speed.
• Check if the PC is operating properly. Reboot the PC after confirming its specifications
and setup.
• Check if the file complies to the supported format, bit rate and/or profile. Also check
the file for damage.
• Check if the leasing contract for the server has expired.
• When connected by a wireless LAN, check if the bit rate is sufficient.
• Some files that comply with the supported format may not be played back or displayed.
• It takes time to capture and display a large-sized image. If this is the case, no operation
may be performed.
• Check if the DRM content was purchased for use with another PC. With the flat panel
TV you cannot play DRM content if it has been transferred from the PC on which it was
purchased to another PC. You can only play DRM content purchased for the PC in use
at the time of purchase. Please obtain a new license or use the PC for which the
content was purchased.
• Check if content on the same server is played with multiple client devices (players).
Home Media Gallery/USB
Issue Possible Solutions
USB devices are not
properly recognized.
• Check if the device is Mass Storage Class compliant.
• Check if it is connected properly, nothing is damaged (power unit, mode such as Mass
Storage mode and media format, etc.).
• Check if it contains the supported files.
• Check if the speed of the device is sufficient (poor device speed may result in
interrupted or delayed display of images due to a bit-rate problem). When using a
digital camera that is not Mass Storage Class compliant, insert the Flash Memory card
into the multi-card reader.
• Confirm that the device is correctly inserted or removed.
• No USB hub is supported. When using a home network, connect directly to the
device’s USB port.
PDP6020FD.book Page 118 Monday, March 17, 2008 10:51 AM