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70 Chapter 5
Troubleshooting
Most problems you encounter with your TV can be corrected by consulting the following troubleshooting
list.
Note for U.S. customers: If you prefer, we can provide you with the name of an Authorized Service
Representative who will visit you home for a fee to install your electronic entertainment system and to instruct
you in its operation. For details about this service, call 1-888-206-3359. For additional assistance while using
your RCA Scenium product, please visit www.rcascenium.com/customersupport.
TV Problems
TV won’t turn on
• Press the TV button or ON/OFF button while remote is in TV mode and there’s a source of power to the outlet
or outlet strip.
• Make sure the TV is plugged in.
• Does the power light on the front of the TV turn on and you hear audio but see no picture? If so, the TV is in its
cool-down cycle. Wait a few moments and the picture will appear.
• Has the power light on the front of the TV been blinking for one minute? If so, the lamp is dead. Go to page 74
for replacement instructions and page 79 for ordering information.
• When you first plug your TV into an outlet, the Power indicator and Backlight on the front panel will light for
approximately 30 seconds and then go off during the initialization of the TV. The TV can only be turned on after
the Power indicator goes off. This happens every time power is reapplied to the TV.
• Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else, such as a
lamp.
• Something might be wrong with your remote control. Press the POWER button on the front of the TV. If the TV
turns on, check the remote control solutions on page 73.
• Remote Setup might be set to the wrong option. Press MENU/OK on the front panel. Select Connections, then
Special Features, then Remote Setup. Choose TV (default).
Power indicator is blinking or flashing
If the light blinks 5 times, pauses, and blinks again 5 times, the lamp is trying to turn on. If the TV doesn’t turn on
after 5 minutes and then the light blinks steadily for one minute, one of the following options is possible:
• Lamp door is open. Locate the door on the side of the TV and close it. Turn off the TV and turn back on. The
lamp should turn on.
• Lamp is dead. You can replace the lamp yourself following the instructions on page 74. Go to page 79 for
ordering information.
• Power supply within TV may need service. Go to page 81 for warranty information.
Buttons don’t work
• If you’re using the remote control, press the TV button first to make sure the remote is in TV mode.
• The front panel controls may be locked (disabled). Use the remote control to unlock the front panel controls by
selecting the Front Button Block in the Parental Controls menu and choosing Front Buttons Unblocked.
• Unplug the TV for five minutes and then plug it back in. Turn the TV on and try again.
TV turns off
• Sleep Timer or Record/Wake Timer feature may have been activated. Go to page 66 for instructions.
• Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds and then turn
on again. If this happens frequently, the voltage in your house may be abnormally high or low.
• Unplug. Wait five minutes. Plug in again.