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APPENDIX
Troubleshooting and specifications
A
A
Appendix: Troubleshooting and specifications
Use the tips below to help solve any problems you have with the DIRECTV
®
HD Receiver:
Troubleshooting
Q
I have no picture and no sound and
the POWER light does not light.
I have sound but no picture.
I have picture but no sound.
I have no picture and no sound.
The top and bottom of the
program image is cut off.
I see the message on my TV:
“(Due to) Copyright restrictions......”
A
Make sure your DIRECTV
®
HD Receiver is plugged into
a working power outlet. If the outlet is switched, make
sure it it turned on. If your DIRECTV
®
HD Receiver is
plugged into a power strip, make sure it is plugged in
and turned on. Check the batteries in the remote
control.
Make sure your TV input (A/V mode) is set properly.
Make sure the A/V cables are properly connected.
Make sure the TV is not being muted.
Make sure the TV is turned on. Make sure your
DIRECTV
®
HD Receiver is turned on. Make sure your
Access Card is inserted properly into your receiver.
Check the signal strength from the satellite (see
Checking the satellite signal strength in Chapter 3).
Make sure the coaxial cable is properly connected to
the satellite dish. Check the connections between your
DIRECTV
®
HD Receiver and your TV. Turn your receiver
off, unplug it, wait 10 to 20 seconds, then plug it back
in, and turn it on.
If you connect your TV to one of the composite video
out jacks (Video Out, S-Video Out, or TV out), and you
view a high-definition program with the DIRECTV
®
HD
Receiver’s RESOLUTION button set to either 720p or
1080i, the picture will be slightly cropped at the top
and bottom (the very top and bottom edges of the
image will not appear on the TV screen). To avoid this
problem, set the RESOLUTION button to the 480p/i
position if your TV is connected to one of the composite
video outputs.
This means that the program you are trying to watch
may not be viewed on some outputs. Use a different
connection from the DIRECTV
®
HD Receiver to your TV.
See the section Connecting your DIRECTV
®
HD Receiver
in Chapter 3 for more information.
(continued...)