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If your unit does not work properly check the following before calling a service engineer.
Before Requesting Service
CAUSE
SYMPTOMS SOLUTION
POWER
No power.
The Mains lead is disconnected.
Main power (ON) switch is OFF.
No picture, no sound.
TV BROADCAST RECEPTION
Sound OK, poor
picture.
Picture OK, poor
sound.
Poor reception.
Poor colour or no
colour.
While viewing a DVB
(digital) channel, there
is sound but no
picture.
Blocky image or
image stops
intermittently.
Some digital channels
cannot be viewed.
“Database empty”
message appears on
the screen.
No sound when
connecting to external
source via HDMI to
DVI lead.
The Mains lead is disconnected.
Aerial connector is not connected or wires
are broken.
Sub Power (
) button is off.
Possibly station trouble.
Possibly local interference.
Possibly station trouble.
Possibly local interference.
Volume control set at minimum position.
Aerial connector is not connected or wires
are broken.
Possibly station trouble.
Possibly station trouble.
Possibly local interference.
Aerial connector is not connected or wires
are broken.
Colour control is not adjusted.
Aerial connector is not connected
or wires are broken.
Connect the Mains lead to the AC outlet.
Set it to ON.
Connect the Mains lead to the AC outlet.
Check aerial connections or broken wires.
Press the Sub Power (
) button.
Try another channel.
Try another channel.
Check aerial connections or broken wires.
Move the aerial away from the source of
interference.
Try another channel.
Move the aerial away from the source of
interference.
Increase VOLUME control.
Check aerial connections or broken wires.
Try another channel.
Check aerial connections or broken wires.
Try another channel.
Move the aerial away from the source of
interference.
Adjust the colour settings.
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14
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Received channel has audio content only.
Digital signal strength is low.
Some channels are encrypted and are only
available via subscription.
The auto tuning process has not been
successful.
Audio leads have not be connected.
Some channel offers audio content only. It is
normal.
Check all aerial connections.
Move the aerial away from areas of possible
interference. Try using an aerial booster.
Contact the service provider to subscribe.
Check all aerial connections and try auto
tuning again.
Ensure that seperate audio leads are
connected to the relevant audio input socket.
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3
9
Possibly station trouble.
TV does not operate.
Internal error may occurs.
Unplug the unit for 1 minute, then plug it back
in.
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50A0201A_p50-Back.p65 9/12/07, 5:00 PM53