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Additional Information
Troubleshooting
If you have additional questions, service
needs, or require technical assistance
related to the use of your Sony TV, please
visit our website or call one of the
following numbers:
http://www.sony.com/tvsupport
for US Support
http://www.sony.ca/support
for Canadian
Support, or call:
1-800-222-SONY(7669) for US Support
1-877-899-SONY(7669) for Canadian Support
Condition Explanation/Solution
No picture
No picture.
❑
Check if the
Backlight
settings are activated (page 32).
❑
Confirm your external inputs list and make sure you select TV (cable/antenna
channels). See page 29 for more details.
❑
If there is no signal, the screen saver will appear.
Cannot receive or
select channels.
❑
To receive or select cable channels, make sure that
Cable
under
Channel
menu is
set to
On
(page 34). To receive or select UHF channels over an antenna, make sure
Cable
is set to
Off
. Perform the
Auto Program
to add receivable channels that
are not presently in the TV’s channel’s list (page 34).
❑
Make sure the power cord is connected securely.
❑
Turn on the power of the TV.
❑
Check the antenna/cable connections.
❑
Perform the
Auto Program
to add receivable channels that are not presently in
the TV’s channel list (page 34).
• IMPORTANT: You must perform Auto Program after cable or
antenna is connected. If you cancel Auto Program before completion,
some channels may not be available.
TV is locked to one
channel.
❑
Perform the
Auto Program
to add available channels that are not presently in the
TV’s channel’s list (page page 34).
The TV turns off
automatically.
❑
Check if
Sleep
is activated, or confirm the
Duration
setting of
Timer
(page 39).
❑
If there is no signal, the TV will turn off automatically.
No picture from
some video sources.
❑
Check the connection between the optional video equipment and the TV.
❑
Press on the remote control (page 26).
❑
Press on the remote control. Select your desired input from the
External
Inputs
list.
Poor picture
Double images or
ghosts.
❑
Check antenna/cable connections.
❑
Check antenna location and direction.
Only snow and noise
appear on the screen.
❑
Check if the antenna is broken or bent.
❑
Check if the antenna has reached the end of its service life. (3-5 years under
normal conditions, 1-2 years at the seaside.)
Dotted lines or
stripes.
❑
Keep the TV away from noise sources such as cars, motorcycles, or hair-dryers.
❑
If using 300 ohm twin lead, move the excess lead away from the TV or try using a
75 ohm coaxial cable instead.
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