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If you have a problem
Troubleshooting guide
Nothing works
Your DMR doesn’t switch on.
• Did you move the DMR ? Check the power
plug: is it well plugged into the mains socket?
Also check the power cable jack at the rear of
the DMR; is it well pushed in.
• Is the mains socket to which you DMR is
connected receiving current ?
Try to plug in a lamp or other electrical device:
do they work ? Check the corresponding fuse in
your house’s fuse box.
The remote control doesn’t work.
• To control your DMR, the function selector on
the remote control must be on the dvd position.
• Point the remote control at the front of your
DMR, not at your TV set.
• LThe operating range of the remote control is 6
to 8 metres. It gradually decreases as the
batteries wear down. This is a good indicator of
the state of the batteries.
• Make sure no objects (or animals) are in the
path of the infrared beam between the remote
control and your DMR. They may block the
beam and thereby cause a malfunction of your
DMR.
• The batteries may be worn. Replace them.
Ensure correct polarities (+, -).
The remote control of your DMR also controls
another device.
• Some DVD players made by the Thomson
group (Thomson, Brandt, Ferguson, Saba,
Téléfunken) react to the same codes. To avoid
this inconvenience, you can program your
DMR and its remote control so they have a
different code to those of the other devices.
Refer to page 59.
The remote control and the DMR don’t work
anymore: everything seems blocked.
• Unplug your DMR from the mains for a few
moments and plug it back in.
Picture problems
You don’t see any picture.
• Turn on your TV set and your DMR.
• On your TV set, select the socket which
receives the signals from your DMR (AV1,
TV1, AUX1, etc., depending on the make, if
connected as shown on page 8 or 19).
• Make sure that all connectors are well pushed
into the various sockets.
The colours aren’t natural.
• Check that the scart cables are well pushed into
the sockets of the various devices.
The image format doesn’t match the screen
format of your TV set.
• The image format is adjustable. Refer to pages
34 and 35. With certain discs, the format is pre-
set and cannot be changed.
Sound problems
No sound
• Check that the DTS and Dolby Digital settings
are suited to the specifications of the device
connected to the digital audio sockets (coaxial
or optical) (k page 50).
The sound is very low or inaudible.
• The sound of the TV set has been cut or set at a
very low level. Press the ( ) key on your TV
set’s remote control and/or adjust the volume on
your TV set (or amplifier, if such is the case).
The sound of the headphones plugged into the
front of the DMR is too loud or too quiet.
• Adjust the volume. Refer to pages 24 and 25.
Menu problems
The menus or subtitles do not appear in the
language you want.
• With a DVD: the DVD menus are not displayed
in your language. Check the disc jacket to see
which languages are available. Choose the
language of your choice, if available (k page
46).
• With a DVD: there are no subtitles. Check the
disc jacket to see whether subtitles are
available. Choose the subtitles of your choice, if
available (k page 47).
• The preferred language for DVD dialogues and
subtitles was set upon initial installation of your
DMR. To change it, refer to pages 46 and 47.
• You can also change languages during disc
playback by pressing the red key ( )) for
dialogues and the green key ( ) for
subtitles. This selection is only valid for that
disc, as long as it is not removed from the disc
tray.
The menus of your DMR do not appear in the
language you want.
• Check that your language is available in the
settings menu (k page 46). If not, choose
another language.
You can’t access the selected menu, even when
you press ok.
• If the name of the menu appears on a
transparent background, it means that the
corresponding menu or function is not available.
The Disc, Video, Music, Pictures and Card
menus are contextual menus: they depend on
operations performed beforehand such as:
- Disc is only accessible if there is a disc in the
disc tray of your DMR.
DTH7000-EN 23/08/02 10:24 Page 56