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43L621U / 49L621U / 55L621U / 65L621U 43" / 49" / 55" / 65" 2160p 60Hz LED Google Cast™ TV
www.tv.toshiba.com
My TV’s remote
control does
not control the
device.
• Make sure that there are no
obstructions between the
remote control and the remote
control sensors on your TV and
the device.
• Depending on the device, all
the buttons may not work.
• Make sure that the HDMI-CEC
Control feature is turned on.
See Turning HDMI-CEC Control
on or off on page 60.
• If you are trying to control the
volume on an HDMI CEC audio
receiver using your TV remote
control, make sure that the
Amplifier Control option is set
to On. See Turning Amplifier
Control on or off on page 61.
• The device may not support this
feature. See the documentation
that came with the device for
more information.
The device does
not show up in
the list of CEC
devices.
• Make sure that the device is
turned on.
• Make sure that the HDMI cable
is connected securely to your
TV and the device.
• Make sure that the device is
connected to your TV with an
HDMI cable.
• Make sure that the HDMI-CEC
Control feature is turned on.
See Turning HDMI-CEC Control
on or off on page 60.
• Make sure that the device is a
CEC device. See the
documentation that came with
the device.
My device does
not turn off
when I turn off
my TV.
• Make sure that the HDMI-CEC
Control feature is turned on.
See Turning HDMI-CEC Control
on or off on page 60.
•Make sure that Auto Standby is
set to On. See Turning Auto
Standby on or off on page 61.
• The device may not support this
feature. See the documentation
that came with the device for
more information.
Problem Solution
My TV does not
turn on when I
turn on my
device.
• Make sure that the HDMI-CEC
Control feature is turned on.
See Turning HDMI-CEC Control
on or off on page 60.
•Make sure that TV Auto Power
is set to On. See Turning TV
Auto Power on or off on
page 60.
• The device may not support this
feature. See the documentation
that came with the device for
more information.
I cannot select
the Root Menu
option.
OR
The device’s
root menu does
not open when
I select Root
Menu.
• The device may not support this
feature. See the documentation
that came with the device for
more information.
Note
If the problem is not solved by using these
troubleshooting instructions, turn off your
TV, then turn it on again.
Problem Solution