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Cyclades-PR4000
11Chapter 1 - How to Use This Manual
Cyclades Technical Support and Contact Information
All Cyclades products include limited free technical support, software upgrades and manual updates.
These updates and the latest product information are available at:
http://www.cyclades.com
ftp://ftp.cyclades.com/pub/cyclades
Before contacting us for technical support on a configuration problem, please collect the information
listed below.
• The Cyclades product name and model.
• Applicable hardware and software options and versions.
• Information about the environment (network, carrier, etc).
• The product configuration. Print out a copy of the listing obtained by selecting INFO=>SHOW
CONFIGURATION=>ALL.
• A detailed description of the problem.
• The exact error or log messages printed by the router or by any other system.
• The Installation Guide for your product.
• Contact information in case we need to contact you at a later time.
In the United States and Canada, contact technical support by phone or e-mail:
Phone: (510) 770-9727 (9:00AM to 5:00PM PST)
Fax: (510) 770-0355
E-mail: support@cyclades.com
Outside North America, please contact us through e-mail or contact your local Cyclades distributor or representative.