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Cyclades-PR4000
Appendix A - Troubleshooting 150
Pinging the router from a host on the network should give similar results. If the test fails, confirm that the link LED
on the front panel is lit and that the IP Address and Subnet Mask parameters in the Network Protocol menu are
correct for the network to which the router is attached. The command CONFIG =>INTERFACE =>ETHERNET
=>L will display the current values of the interface parameters.
Host [host00] : 200.246.93.37
packet size (number from 32 to 1600) [32] :
count (0 if forever or 1 to 30000) [5] :
interval in ms (20 to 60000) [1000] :
PING 200.246.93.37 (200.246.93.37): 32 data bytes
32 bytes from (200.246.93.37): icmp_seq=1 ttl=127 time=1.96 ms
32 bytes from (200.246.93.37): icmp_seq=2 ttl=127 time=1.02 ms
32 bytes from (200.246.93.37): icmp_seq=3 ttl=127 time=0.99 ms
32 bytes from (200.246.93.37): icmp_seq=4 ttl=127 time=0.99 ms
32 bytes from (200.246.93.37): icmp_seq=5 ttl=127 time=0.98 ms
--- 200.246.93.37 ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 0.98/1.19/1.96 ms
Testing the WAN Interface
The WAN interface can be tested using ping as described in the previous section. If the ping is not successful,
check the routing table to see if a route to the destination exists (INFO =>SHOW ROUTING TABLE). The menu
items INFO =>SHOW STATISTICS =>SWAN and INFO =>SHOW STATUS =>SWAN may also provide useful
information.How to Test if the T1/E1 Ports are Working
If the PR4000 does not seem to be working properly, and none of the above advice has located the problem, the
hardware interfaces should be tested. This will determine if the problem is hardware, software, or configuration
related. If the T1/E1 ports pass the test below, the problem must be external (line) or due to an incorrect configuration
or software problem.