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Using your Sky digibox
❖ On-screen messages
Message Possible reason What to do now
Insert your Sky
Viewing Card.
There is no viewing
card in the
Sky Viewing
Card slot in your Sky
digibox.
Insert your viewing card into the
Sky Viewing Card
slot.
There is a problem
with your viewing
card. Call your
broadcaster for
assistance.
Your Sky digibox cannot
recognise your viewing
card.
Check it is the correct viewing card. Check it is in the
right way up. Check that your card is not damaged.
If the problem continues, call your broadcaster’s
helpdesk. For your broadcaster’s helpdesk number,
select the
Telephone Numbers option from the
Services screen.
Insert your new Sky
Viewing Card.
You should have
received a new viewing
card through the post.
You have inserted your
old Sky Viewing Card.
Remove your old Sky Viewing Card and insert your
new viewing card.
This viewing card is
not authorised. Call
your broadcaster for
assistance.
Your viewing card is not
authorised.
Call the telephone number shown on your screen to
get your viewing card authorised.
There is a problem
with your viewing
card.
Ensure your Sky
Viewing Card is
correctly inserted.
Call your broadcaster
for assistance.
Your Sky Viewing Card
has developed a
problem.
Check it is the correct viewing card.
Check it is in the right way up.
Check that your card is not damaged.
If the problem continues, call your broadcaster’s
helpdesk. For your broadcaster’s helpdesk number,
select the
Telephone Numbers option from the
Services screen.
This is the wrong card
for this digibox. Insert
the correct Sky
Viewing Card. Call
your broadcaster for
assistance.
You have more than
one Sky digibox and
have put the wrong Sky
Viewing Card in this Sky
digibox.
Insert the right Sky Viewing Card for this Sky digibox.
If the problem continues, call your broadcaster’s
helpdesk.
The Personal Planner
is full. You must
delete an entry before
another programme
can be added.
You have selected more
than the maximum
number of programmes
allowed in your
Personal Planner. You
must delete some.
Highlight the programmes you want to delete from
your Personal Planner and press the
Delete (yellow)
key.
This programme is not
available.
This programme is not
available in your area.
You will not be able to watch this programme.
Solving problems