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Message Possible reason What to do now
You cannot purchase
this programme at the
moment.
You cannot buy this
programme now.
You may be able to buy it later.
This programme has
already started.
The programme has
already started and you
cannot purchase it now.
Check the listings to find out when it is next on.
There is insufficient
credit left on your
viewing card. Call
your broadcaster for
assistance.
There is not enough
credit left on your Sky
Viewing Card to buy
this programme.
Call the number shown on your screen so you can
order this programme.
There is insufficient
space left on your
viewing card. Call
your broadcaster for
assistance.
There is not enough
space on your Sky
Viewing Card to store
the information for this
programme.
Call the number shown on your screen so you can
order this programme.
INCORRECT PIN. PIN
is now blocked for 10
minutes.
Your PIN has been
entered incorrectly
three times in a row.
You will not be able to access anything that needs a
PIN for 10 minutes. If you have forgotten your PIN,
call your broadcaster’s helpdesk. For your
broadcaster’s helpdesk number, select the
Telephone
Numbers option from the Services screen.
No satellite signal is
being received.
Your Sky digibox is not
receiving a satellite
signal.
Check the cable from your satellite dish is correctly
plugged into the back of your Sky digibox. Always turn
your Sky digibox off at the mains before plugging or
unplugging any other equipment.
If the problem continues, call your broadcaster’s
helpdesk. For your broadcaster’s helpdesk number,
select the
Telephone Numbers option from the
Services screen.
Ensure that an
operating telephone
line is connected.
To use the full range
of interactive services
please ensure that an
operating telephone
line is connected.
Your Sky digibox is not
connected to an
operating telephone
line.
Check that the telephone lead between your Sky
digibox and the socket is properly plugged in. Always
turn your Sky digibox off at the mains before plugging
or unplugging any other equipment.
No signal found.
Your Sky digibox was
not able to find a signal
after you asked it to find
new channels.
Check the settings you entered were correct.
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