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70 Troubleshooting Your System
Troubleshooting the Keyboard
Problem
• System message indicates a problem with the keyboard
• Keyboard is not functioning properly
Action
1
Enter the System Setup program and ensure that the USB ports are enabled. See "Using the System
Setup Program" on page 23.
2
Examine the keyboard and its cable for signs of damage.
3
Swap the faulty keyboard with a working keyboard.
If the problem is resolved, replace the faulty keyboard. See "Getting Help" on page 95.
4
Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.
If the problem is not resolved, see "Getting Help" on page 95.
Troubleshooting the Mouse
Problem
• System message indicates a problem with the mouse.
• Mouse is not functioning properly.
Action
1
Enter the System Setup program and ensure that the USB ports are enabled. See "Using the System
Setup Program" on page 23.
2
Examine the mouse and its cable for signs of damage.
3
Swap the faulty mouse with a working mouse.
If the problem is resolved, replace the faulty mouse. See "Getting Help" on page 95.
4
Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.
If the test fails, see "Getting Help" on page 95.
Troubleshooting Basic I/O Functions
Problem
• Error message indicates a problem with a serial port.
• Device connected to a serial port is not operating properly.