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82 Troubleshooting Your System
Troubleshooting the Microprocessors
Problem
• Error message indicates a processor problem.
• A heat sink is not installed for each processor.
Action
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the
components inside the system. Before performing any procedure, see your Product Information Guide for
complete information about safety precautions, working inside the computer and protecting against electrostatic
discharge.
1
If possible, run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on
page 85.
2
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3
Open the system. See "Opening and Closing the System" on page 38.
4
Ensure that each processor and heat sink are properly installed. See "Removing a Processor" on page 50.
5
Close the system. See "Opening and Closing the System" on page 38.
6
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
7
Run the appropriate online diagnostic test.
If the tests fail or the problem persists, continue to the next step.
8
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
9
Open the system. See "Opening and Closing the System" on page 38.
10
Remove processor 2, leaving only processor 1 installed. See "Removing a Processor" on page 50.
If only one processor is installed,
see "Getting Help" on page 95.
11
Close the system. See "Opening and Closing the System" on page 38.
12
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
13
Run the appropriate online diagnostic test.
If the tests complete successfully, go to step 19.
14
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
15
Open the system. See "Opening and Closing the System" on page 38.
16
Replace processor 1 with another processor of the same capacity. See "Removing a Processor" on
page 50.
17
Close the system. See "Opening and Closing the System" on page 38.