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Getting Assistance
Chapter 8 81
5. If you are using an oval satellite dish, select the second satellite group and obtain a
signal.
Once you have a signal locked for both satellite locations (this may require some
tweaking), you can select Alternate for fine tuning to improve your reception of both
signals. When this button is selected, the signal meter alternates between the two
signals every four seconds. Make small adjustments to your dish’s position until both
signals are satisfactory.
If you are not receiving a signal and you have entered all Select Dish information
correctly, please see your satellite dish antenna Installer’s Guide for detailed instructions.
To change transponders, press the right arrow button on the remote, then use either the
digit buttons on the remote or the on-screen + and - buttons to enter the transponder
number.
Your New Access Card
Periodically, your program provider may issue you a replacement access card if you
subscribe to DIRECTV
®
programming. The New Access Card Setup screen allows you to
transfer the information from the old card onto the new one. The access card fits into the
TV through the back panel.
To replace the card:
1. Select Assistance from the main menu.
2. Select New Access Card.
3. Follow the on-screen directions to validate the new card.
Running the System Test
The System Test display screen is accessed through the Assistance menu and allows you to
initiate diagnostic procedures on the DIRECTV System, if you subscribe to DIRECTV
®
programming. You should use this feature to get your access card number or when your
television doesn’t seem to be receiving satellite signals correctly.
See the section “Setup
and Connections” for
details about where to
insert your access card.
A message screen appears
when you select System
Test from the Assistance
menu. This screen tells
you whether the system
passed each test. If your
system fails the test, run
the system test several
times before concluding
that there is a problem.
Occasional fluctuations in
the phone line or satellite
signal can give temporary
false readings. Note that
if you do not subscribe to
DIRECTV
®
programming
or do not have your
satellite dish antenna
installed, the test will fail.