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Page 55
Chapter 4
Reference
TROUBLESHOOTING TABLES
Use these tables if you have problems using the system. Look in this section for
a description of the problem before calling the Customer Service Center. Many
problems arise from basic misunderstandings of how the system works,
especially when you are just becoming familiar with it. These tables cover many
problems, usually with a simple solution for each one. To solve a particular
problem, do the following:
1. Review the section in this Guide that relates to the problem.
2. If you cannot find a solution, then find the section in the following tables
that relates to the problem.
•Read the What’s Happening column until you find the problem.
• Read the information in the Possible Reason column.
• Try each of the suggested solutions in the What to Do column.
3. Sometimes resetting the receiver can fix a minor problem. Press and hold
the receiver front panel
POWER button until the power light goes out. The
receiver will reset itself after a few moments.
4. Make sure your TV is tuned to the correct channel or input. Use
RECOVER
as described on page 11.
5. Make sure your remote control has fresh batteries. If you see the
Remote
Battery Low
warning on your TV screen, it’s time to change the batteries.
Follow the instructions on page 6.
6. Make sure your receiver is connected to an active telephone line.
7. Check for anything that might be blocking the satellite signal (for example,
tree branches, snow, etc.).
8. For more information, call the Customer Service Center at 1-800-333-DISH
(3474), or see tech.dishnetwork.com.
Note: Before calling the Customer Service Center, make sure you have your
phone number and either your customer account number, the receiver
conditional access number, or the receiver model number. Display the
System
Information
screen to find these numbers (See Ordering your Programming).
Also, write down any error messages that the receiver displays on the television
screen.