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Troubleshooting Tables
Page 61
USING THE MENUS
USING THE PROGRAM GUIDE OR THE BROWSE BANNER
USING LOCKS
What Is
Happening
Possible Reason What to Do
You were using a menu,
and it suddenly closed.
The receiver has a time-out feature
that closes any menu after several
minutes of no activity. This will
discard any changes you have made,
but otherwise does no harm to the
receiver.
Start over again.
What Is
Happening
Possible Reason What to Do
In the Program Guide,
some channels have a red
background.
Red means that you have not bought
the program. You must buy a
channel before you can tune the
receiver to it.
If you want to buy a channel, call the Customer Service Center at
1-800-333-DISH (3474).
You try to display future
programs in the Program
Guide or Browse
Banner, but find you
cannot.
The Program Guide and Browse
Banner can display programs
scheduled for an extended, but not
unlimited time beyond the present.
Try displaying the Program Guide again later. By that time, it
may show programs for the time and date you want.
Turn the receiver off for about ten minutes.
You try to display
programs that have ended
in the Program Guide or
Browse Banner, but
find you cannot.
The Program Guide and Browse
Banner can display only programs
that have not yet ended. These
features cannot display a time earlier
than the present.
Contact the program providers for details on past programs.
When you are using the
Program Guide or
Browse Banner, some
channels are missing.
You may have applied a Favorite
List other than the list named All
Chan.
You may have set up the Program
Guide so that when the receiver is
locked, the Guide hides adult
channels.
If your setup includes a multi-dish
switch, you may need to do the
Check Switch procedure.
You can change the applied Favorite List while using the Program
Guide, by pressing the remote control Guide button. You can
choose another custom Favorite List, the All Chan list, which
includes all of the channels, or the All Sub list, which includes all
subscribed channels. Unlock the receiver for the Program Guide
to display adult channels.
Do the Check Switch procedure (see the ins
tallation instructions
for details).
What Is
Happening
Possible Reason What to Do
You set a lock (for
example, a lock on
programs by ratings), but
the lock does not take
effect.
You may not have locked the
receiver.
You must lock the receiver to apply any lock that you have set.
You forgot the password,
so that you are unable to
unlock the receiver.
You may not have written down the
password, to keep it in a safe place.
Call the Customer Service Center. You must provide the following
information: (1) your name; (2) your address; (3) your telephone
number; (4) the receiver serial identification number; and (5) your
Personal Identification Number (PIN), if you use one.