Filter
Top Products
Troubleshooting Tables
Page 89
BUYING A PAY PER VIEW PROGRAM
USING THE TELEPHONE FOR VOICE/DATA/FAX
What Is
Happening
Possible Reason What to Do
Someone orders a pay per
view program without
your permission.
You may have been away from the
receiver, and someone else used it.
Lock the purchase of pay per view programs. Remember that you
are responsible for allpay per view purchases, whetheror notyou
authorize such purchases.If you lock payperview purchases,then
anyone who wants to order a pay per view program must enter the
password.
You find that you are not
able to order apay per
view program.
The receiver may not be connected
to an active telephone line.
The credit limit may have been
exceeded.
You must connectthe receiver to anactivetelephone connection at
all times.Ifyou install two or more receivers, you must connect
each receiver to an active telephone connection at all times.
Review your pay per view purchases to check the credit limit.
You find that you are not
able to cancel a pay per
view program.
You ordered a pay per view
program, and then decided not to
watch it.
You cannot cancelan order fora pay per viewprogram,whether it
was just ordered or ordered earlier.
Your setup includes more
than one receiver. You
order a pay per view
program, but it does not
appear via all of the
receivers.
You ordered a pay per view
program,and want it tobe available
via all the receivers in your setup.
If you want to watch apay per viewprogram onTVs connected to
up to six receivers, you must order the program for each receiver
but you only pay for the program once.
What Is Happening Possible Reason What to Do
Whileyouaremakinga
telephone call, you hear
“clicks.”
Thereceiver may havetriedto callthe
Customer Service Center to send pay
per view purchase information. When
the receiver found that the telephone
was busy,it automatically
disconnected.
You do not have to doanything. You canalways use your telephone
line, because the receiverautomatically hangsup ifit finds the lineis
busy.
Thereceiver cannotconnect
to DISH Network.
Maybe the receiver is connected to a
DSL (Digital Subscriber Line) phone
line.
Install a DSL filter between the receiver andthe telephone wall jack.
Youpickupthetelephoneto
make a call, butyou do not
hear a dial tone.
The receiver was calling the Customer
Service Center to send pay per view
information.When the receiver found
that the telephone was busy, it
automatically disconnected.
Hang up, and then pick up the telephone again to get a dial tone.
Your computer or facsimile
(FAX)machinetriestosend
aFAXormodem
transmission, but fails.
The receiver was calling the Customer
Service Center to send pay per view
information.When the receiver found
that the telephone was busy, it
automatically disconnected.The FAX
ormodemfoundthat therewas no dial
tone, and cancelled the transmission.
Resend the FAX or modem transmission.
Your computer or FAX
machine was receiving a
FAX or modem
transmission, but an error
occurred.
Thereceiver may havetriedto callthe
Customer Service Center to send pay
per view purchase information during
the FAX or mode call. When the
receiver found that the telephone was
busy, it automatically disconnected.
This generated“clicks” thatcausedan
error in the FAX ormodem
transmission.
Have the sender resend the FAX or modem transmission.