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Troubleshooting Tables
Page 87
USING THE MENUS
USING THE PROGRAM GUIDE OR THE BROWSE BANNER
USING LOCKS
What Is
Happening
Possible Reason What to Do
Youwereusingamenu,
and it suddenly closed.
The receiver has a time-out feature
that closes any menu after several
minutes of no activity.Thiswill
discardanychangesyou havemade,
but otherwise does no harm to the
receiver.
Startover again.
What Is
Happening
Possible Reason What to Do
In the Program Guide,
some channels have a red
background.
Redmeansthat you havenotbought
the program. You must buy a
channel before you can tune the
receiver to it.
If you want to buy a channel, call the Customer Service Center at
1-800-333-DISH (3474).
Youtrytodisplayfuture
programsintheProgram
Guide orBrowse
Banner, but find you
cannot.
TheProgram Guide and Browse
Banner can display programs
scheduled for an extended, but not
unlimited time beyond the present.
Try displaying the Program Guide again later. By that time, it
may show programs for the time and date you want.
Turn the receiver off for about ten minutes.
You try to display
programs that have ended
intheProgramGuideor
Browse Banner, but
find you cannot.
TheProgram Guide and Browse
Banner can display onlyprograms
that have not yet ended. These
featurescannotdisplay atimeearlier
than the present.
Contact the program providers fordetails on past programs.
When you are using the
Program Guideor
Browse Banner,some
channels are missing.
You may have applied a Favorite
List other than the list named All
Chan.
YoumayhavesetuptheProgram
Guide so that when the receiver is
locked, the Guide hides adult
channels.
If your setup includes a multi-dish
switch,youmayneedtodothe
Check Switch procedure.
You canchangethe appliedFavoriteListwhile usingthe Program
Guide,bypressingtheremotecontrolGuide button.You can
choose another custom Favorite List, the All Chan list,which
includes all of the channels, or theAll Sub list,which includesall
subscribedchannels.Unlockthe receiverfor theProgram Guide
to display adult channels.
Do the Check Switch procedure(see the installation instructions
for details).
What Is
Happening
Possible Reason What to Do
Yousetalock(for
example,alockon
programs by ratings), but
the lock does nottake
effect.
You may not have locked the
receiver.
You must lock the receiver to apply any lock that you have set.
You forgot the password,
so that you are unable to
unlock the receiver.
You may not have written down the
password, to keep it in a safe place.
Call the CustomerServiceCenter. You must providethefollowing
information: (1) your name;(2)your address; (3) your telephone
number; (4) the receiver serialidentification number; and(5) your
Personal Identification Number (PIN), if you use one.