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Appendix
Page 70
LEGAL LIMITATIONS
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY. ECHOSTAR SHALL NOT BE
HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR
IMPLIED WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING
FROM THE USE OF, OR INABILITY TO USE, THIS SYSTEM. UNDER NO CIRCUMSTANCES SHALL ECHOSTAR’S
LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE PAID FOR THIS SYSTEM. EXCEPT TO THE EXTENT PROHIBITED
BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE ON THIS SYSTEM IS LIMITED IN DURATION TO THE PERIOD OF THIS WARRANTY. ECHOSTAR RESERVES
THE RIGHT TO REFUSE TO HONOR THIS WARRANTY IF ECHOSTAR DETERMINES ANY OF THE ABOVE
EXCEPTIONS TO HAVE CAUSED THIS SYSTEM NOT TO HAVE PERFORMED PROPERLY. THIS WARRANTY SHALL BE
VOID IF ANY FACTORY-APPLIED IDENTIFICATION MARK, INCLUDING BUT NOT LIMITED TO SERIAL OR
CONDITIONAL ACCESS NUMBERS, HAS BEEN ALTERED OR REMOVED. THIS WARRANTY SHALL ALSO BE VOID IF
THE RECEIVER HAS BEEN OPENED BY AN UNAUTHORIZED PERSON.
IF YOU NEED ASSISTANCE
1. Call the Customer Service Center at 1-800-333-3474. Have the date of purchase and either your
customer account number, the receiver conditional access number, or the receiver model number
ready. Display the Important System Information menu to find these numbers.
2. A Customer Service Representative will assist you.
3. If the Representative determines you should return any equipment, you will be directed to call a
Return Authorization representative. Before shipping any equipment, you must talk to a Return
Authorization representative and must obtain a Return Authorization (RA) number.
4. You will be given the appropriate address for which to return your equipment. Whether under
warranty or not, you will be responsible for the cost of shipping back the defective equipment. For
faster service, see the Advance Exchange Program below.
5. Returned equipment must be packaged properly, using either the original shipping materials or the
packaging in which the replacement equipment is shipped. Include a copy of the Bill of Sale. Any
items returned without a copy of the Proof of Purchase will be considered out of warranty. Follow
the instructions given to you by the Customer Service Representative.
6. Write the RA number in large, clearly visible characters on the outside of the shipping box that
you use to return the equipment. To avoid confusion and misunderstandings, shipments without an
RA number clearly visible on the outside of the box will be returned to you at your expense.
7. If you return the receiver, you must return the Smart Card with the receiver. If you do not return
the Smart Card with the receiver, a fee will be assessed against your account.
ADVANCE EXCHANGE PROGRAM
The Advance Exchange Program allows you to have replacement equipment shipped immediately to
you (depending upon where you live, it could take three to five business days). Along with replacement
equipment, you will receive a prepaid shipping label and instructions on how to return the defective
equipment.
The shipping charge, for receiving replacement equipment and returning the defective equipment, is a
one-time fee based on EchoStar’s competitive bulk shipping rates (additional charges may apply
outside of the continental US). This fee will be charged to your billing account or your valid credit
card.
If you do not ship the defective equipment to EchoStar within ten days after receiving the replacement,
your billing account or credit card will be charged the market price of the replacement. If you return the
defective equipment after ten days, you will receive a full refund less an administrative fee.
If your equipment is out of warranty and can be repaired your billing account or credit card will be
charged the standard repair fee for the replacement. If damage to the defective equipment is found,
which EchoStar in its sole discretion determines has voided the warranty, or makes the equipment
unrepairable, billing account or credit card will be charged the market price of the replacement.