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Reference
Chapter 4
HEARING A PROGRAM
WATCHING A PROGRAM
What Is
Happening
Possible Reason What to Do
The receiver front panel
Power light is on and
there is a good picture on
the TV set, but you do not
hear any sound.
You may have muted the sound, or
set the volume so low that you
cannot hear it.
The audio connections may not be
properly connected.
Check the volume level on the TV or audio device. Turn off the
mute or turn up the volume, as required.
Check the audio connectors and cables from the receiver to the TV
or the sound system.
Check the TV speakers or the sound system.
You hear a foreign
language with a program.
You may have set the receiver to an
alternate audio language.
Use the Alternate Audio Language menu to select the language
that you prefer.
What Is
Happening
Possible Reason What to Do
The receiver front panel
Power light is on, but the
TV image:
is black (no picture),
is frozen,
has breakups,
has “snow,” or
shows small squares of
various colors.
The TV set may not be working
properly.
If the TV and the receiver are
working properly, there may be
interference with the satellite signal.
The TV may be wired to the wrong
input.
Make sure that the TV set is plugged into an electrical outlet. Make
sure the outlet has electrical power. Make sure that the TV is turned
on. If the receiver is connected to the TV using only the RF or VHF
connections, make sure that the TV is tuned to channel 3 or 4
(whichever works best in your area) and that the receiver back
panel Channel 3/4 Switch is set to the same channel as the TV.
Make sure that the TV brightness and contrast are adjusted
correctly.
Make sure that the TV is connected properly to the receiver.
Make sure that the TV’s text mode and closed captioned features
are turned off. Set the TV to SVIDEO or VIDEO input.
Check that the system has been installed correctly. Make sure that
all required coaxial cables are in place, and check that all cable
connectors are tight and dry (for outdoor cables).
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the line
of sight.
Make sure that the satellite dish is aimed at the satellite. Check the
strength of the signal using the Point Dish and Signal Strength
menu. Consult your installer to re-aim the dish, if necessary, to
obtain the maximum possible signal strength.
Note the local weather conditions. Heavy rain, snow, or cloud cover
may be interfering with transmission of the satellite signal. Remove
any snow or other debris which may have collected on the satellite
dish.
The receiver front panel
Power light is on, and
there is a picture on the
TV screen, but the picture:
has sparkles or is grainy,
has a herringbone pattern,
lacks color or vertical
hold, or wobbles, or
looks “washed out” or
fuzzy.
The TV set may not be working
properly.
If the receiver is connected to the TV
using only the RF or VHF
connections, there may be a strong
local broadcast on the same channel,
or a channel adjacent to the one to
which the TV is tuned.
There may be interference from
other nearby electrical devices (such
as cellular telephones, computers,
microwave ovens, radios, stereos, or
TVs).
Make sure that the TV brightness and contrast are adjusted
correctly, and that the TV is working properly.
Make sure that the TV is connected properly to the receiver.
Check other nearby electrical devices as possible sources of
interference. Check that all required coaxial cables are in place.
Check for moisture or water leaking into all connections. Dry them
out if needed, then seal them with coaxial cable sealant. Check the
dish-to-receiver cable run length; if it is over 100 feet, call your
dealer or installer.
A “black box” fills almost
all of the TV screen.
You may have turned on the Closed
Captioned feature on the TV, and put
that feature into Text mode.
Using the TV remote control and/or menus displayed by the TV
(not the receiver remote control or the menus displayed by the
receiver), turn off the closed captioned feature.
The TV screen is all blue. You may have connect
ed the
receiver to an input on the TV that is
incorrect for the signal output from
the receiver.
Check your TV owner’s manual for the correct TV input to use for
the signal output from the receiver.