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Troubleshooting Tables
Page 85
USING THE REMOTE CONTROL
When you run Check Switch,you see
"Twin" identified as the Device/LNB but
youonly havesignalconfirmedfrom one
satellite.
• The DishPro Twin LNBF is
connected butthe dish may not be
pointed to receive signal from both
110 and 119 satellites.
• If the check switch summary screen
shows"119W"onDishInput2,you
needtopointyou dish9 degrees tothe
east and repeak your dish. Rerun
checkswitch.
If the check switch summary screen
shows"110W"onDishInput1,you
needtopointyou dish9 degrees tothe
west and repeak your dish. Rerun
checkswitch.
Make sure the skew setting is correct
for a Dish 500 installation at your zip
code. Rerun check switch.
When you run Check Switch,you see
"Twin" identified as a Device or LNB,
but only odd transponders are detected.
• Cables may not be rated for 2150
MHz.
• Make sure cable is rated for 2150
MHz and all accessory devices are
compatible. Rerun check switch.
Getting receiver messages that signal is
lostor being acquired
• Check theweather conditionstosee if
heavy rain or snow could be
temporarily block the signal.
• Check for any obstructions in way of
the dish like new growth on trees
• Wait for weather to clear up and
restore signal.
• Clear obstructions from the signal
path.
* Compatible accessory devices must pass 2150 MHz signals, 22 KHz signals both directions (per DiSEqC 2.0
specifications), and pass DC power.
What Is
Happening
Possible Reason What to Do
You cannot find the
remote control.
N/A Use the receiver front panel Control Buttons to control the
receiver until you find the remote. If the remote control is
permanently lost or too damaged to use,call the Service Center to
order a replacement.
When you press a button
on the remote control, the
receiverdoes not do what
you expect.
Theremotecontrolmaybemissing
batteries, the batteries may be
incorrectly placed in the remote, or
the batteries may be weak or dead.
If thebatteries are missing or dead, insert fresh AAA-size batteries.
If the remote has fresh batteries, check whether they are placed
according to the label diagram. If not, remove them and place
correctly.
When you press the
remote control Power
button to turn the receiver
ON, the receiver front
panelPower light does
not light up.
Other lights are too bright.
Remote control not operating
properly or thebatteries are weak or
dead.
Thereceiverpowercordnotplugged
into a power outlet, or there may be
aproblemwiththepower.
Try other remote controlbuttonsto see ifthereceiverisresponding.
Replace the remote batteries with fresh ones.
Check that the receiver power cord is not damaged, and that the
plugis inserted correctly into the outlet.
YouuseapyramidtypeIR
extender (not a “mouse
tail”),anditdoesnotseem
to work.
The IR sensor on the extender that
receives the remote control signals
may not be facing the remote
control.
The IR cable on the extender that
sends the signal to the receiver may
not be right in front of the IR sensor
on the receiver front panel.
Makesurethat theextenderthatreceivesthesignalfromtheremote
controlis facing theright way,so thatthe IRsensorcan receivethe
remote control signals.
Makesure thatthe IR cable onthe extender that sends thesignalto
the receiver is rightinfront of the IR sensor on the receiver front
panel, so that the receiver IR sensor can receive the signals.
If doing the above does not solve the problem, contact the
manufacturer of the extenders for assistance.
What’s Happening What’s Wrong What You Can Do