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Reference
Chapter 5
HEARING APROGRAM
WATCHING APROGRAM
What Is
Happening
Possible Reason What to Do
The receiver front panel
Power light is on and
there is a good picture on
theTVset,butyoudonot
hear any sound.
You may have muted the sound, or
set the volume so low that you
cannothear it.
The audio connections may not be
properly connected.
Check the volume level on the TV or audio device.Turn off the
mute or turn up the volume, as required.
Check the audioconnectors andcables from the receiverto the TV
or the sound system.
Check the TV speakers or the sound system.
You hear a foreign
language with a program.
You may have set the receiver to an
alternate audio language.
Usethe Alternate Audio Languagemenutoselectthelanguage
that you prefer.
What Is
Happening
Possible Reason What to Do
The receiver front panel
Power light is on, but the
TV image:
is black (no picture),
is frozen,
has breakups,
has “snow,” or
shows small squares of
various colors.
The TV setmay not be working
properly.
If the TV and the receiver are
working properly, there may be
interference with the satellitesignal.
TheTVmaybewiredtothewrong
input.
MakesurethattheTVsetis plugged intoan electricaloutlet. Make
suretheoutlethas electricalpower.Makesurethatthe TVisturned
on.If thereceiverisconnectedto theTVusingonlytheRF orVHF
connections, make sure that the TV is tuned to channel 3 or 4
(whichever works best in your area) and that the receiver back
panel Channel 3/4 Switch is set to the same channel as the TV.
Make sure that the TV brightness and contrast are adjusted
correctly.
Make sure that the TV is connected properly to the receiver.
Make sure that the TV’s text mode and closed captioned features
are turned off. Set the TV to SVIDEO orVIDEO input.
Check that the system has been installed correctly. Make sure that
all required coaxialcables are in place, and check that all cable
connectors are tight and dry (foroutdoor cables).
Make sure that the satellite dish has a clear line of sight to the
satellite.Checkwhether branches orleaveshavegrown intotheline
of sight.
Make sure that the satellite dish is aimedatthe satellite. Check the
strengthofthesignalusingthePointDishandSignalStrength
menu. Consult your installer to re-aim the dish, if necessary, to
obtain the maximum possible signal strength.
Notethelocalweatherconditions.Heavyrain,snow,orcloudcover
maybeinterferingwithtransmissionofthesatellitesignal.Remove
any snow or other debriswhich may have collectedon thesatellite
dish.
The receiver front panel
Power light is on, and
there is a picture on the
TV screen, but the picture:
has sparkles or is grainy,
has a herringbone pattern,
lacks color or vertical
hold,or wobbles, or
looks “washed out” or
fuzzy.
The TV setmay not be working
properly.
Ifthe receiverisconnectedtotheTV
using only the RF or VHF
connections, there may be a strong
localbroadcastonthe samechannel,
or a channel adjacent to the one to
which the TV is tuned.
There may be interference from
othernearbyelectricaldevices(such
as cellular telephones, computers,
microwaveovens,radios,stereos,or
TVs).
Make sure that the TV brightness and contrast are adjusted
correctly, and that the TV is working properly.
Make sure that the TV is connected properly to the receiver.
Check other nearby electrical devices as possible sources of
interference. Check that all required coaxial cables are in place.
Check formoistureor waterleaking intoall connections.Drythem
outifneeded, then seal them with coaxial cable sealant. Check the
dish-to-receiver cable run length; if it is over 100 feet, callyour
dealer or installer.
A “black box”fillsalmost
all of the TV screen.
You may have turned on the Closed
CaptionedfeatureontheTV,andput
that feature into Text mode.
Using the TV remote control and/or menus displayed by the TV
(not the receiver remote control or the menus displayed by the
receiver), turn off the closed captioned feature.
The TV screen is all blue. You may have connected the
receiverto aninputon theTV thatis
incorrect for the signal output from
the receiver.
Check yourTV owner’s manualfor thecorrect TV input to use for
the signal output from the receiver.