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Troubleshooting
33
DX-32E250A12
Troubleshooting
Video and audio
Warning
Do not try to repair your TV yourself. Contact
authorized service personnel.
Problem Solution
Picture does not fill the
screen. There are black bars
around the picture.
• Change the aspect ratio. An increasing amount of
digital TV and movies are presented in wide screen
(16:9). See “Adjusting the TV picture” on page 19.
No picture (screen is not lit)
and no sound.
• Press on the TV or the remote control.
•Make sure that Audio Only option is set to Off. See
“Playing TV audio only” on page 21.
• Make sure that the video cables are connected
securely to your TV.
• Adjust the contrast and brightness. See “Adjusting
the TV picture” on page 19.
• Make sure that the power cord is plugged in.
• Make sure that the correct video input source is
selected. See “Selecting the video input source” on
page 18.
• Try another channel. The station may be
experiencing problems.
• Make sure that the incoming signal is compatible.
• Make sure that the antenna or cable TV is connected
correctly and securely. See “Connecting a cable or
satellite box” on page 8 or “Connecting an antenna
or cable TV (no box)” on page 10.
• Check the closed caption settings. Some TEXT modes
can block the screen.
Dark, poor, or no picture
(screen is lit), but sound is
good.
• Try another channel. The station may be
experiencing problems.
• Make sure that the antenna or cable TV is connected
correctly and securely. See “Connecting a cable or
satellite box” on page 8 or “Connecting an antenna
or cable TV (no box)” on page 10.
• Adjust the brightness. See “Adjusting the TV picture”
on page 19.
• Make sure that the correct picture mode is selected.
See “Adjusting the TV picture” on page 19.
• If you are using an antenna, the digital channel
signal may be low. To check the digital channel signal
strength, see “Checking the digital signal strength”
on page 24.
• If you are using an antenna and the signal strength is
low, adjust the antenna or use a highly directional
outdoor antenna or set-top antenna with a built-in
amplifier.
• Make sure that the video cables are connected
securely to your TV.
• The video cable(s) you are using may be bad. Try a
new set.
No color, dark picture, or
color is not correct.
• Try another channel. The station may be
experiencing problems.
• Adjust the color saturation. See “Adjusting the TV
picture” on page 19.
• Make sure that the video cables are connected
correctly and securely to your TV.
• Make sure that the antenna or cable TV is connected
correctly and securely. See “Connecting a cable or
satellite box” on page 8 or “Connecting an antenna
or cable TV (no box)” on page 10.
• If you are using an antenna, the digital channel
signal may be low. To check the digital channel signal
strength, see “Checking the digital signal strength”
on page 24.
• If you are using an antenna and the signal strength is
low, adjust the antenna or use a highly directional
outdoor antenna or set-top antenna with a built-in
amplifier.
Picture quality is good on
some channels and poor on
others. Sound is good.
• The problem may be caused by a poor or weak signal
from the broadcaster or cable TV provider.
• If you connect to cable or satellite TV without a
set-top box and experience poor picture quality, you
may need to install a set-top box to improve signal
reception and picture quality. Contact your cable or
satellite TV provider about upgrading to a set-top
box.
Only snow (noise) appears
on the screen.
• Try another channel. The station may be
experiencing problems.
• Make sure that the antenna or cable TV is connected
correctly and securely. See “Connecting a cable or
satellite box” on page 8 or “Connecting an antenna
or cable TV (no box)” on page 10.
• If you are using an antenna, the digital channel
signal may be low. To check the digital channel signal
strength, see “Checking the digital signal strength”
on page 24.
• If you are using an antenna and the signal strength is
low, adjust the antenna or use a highly directional
outdoor antenna or set-top antenna with a built-in
amplifier.
Dotted lines or stripes
appear on the screen.
• Make sure that the antenna or cable TV is connected
correctly and securely. See “Connecting a cable or
satellite box” on page 8 or “Connecting an antenna
or cable TV (no box)” on page 10.
• If you are using an antenna, the digital channel
signal may be low. To check the digital channel signal
strength, see “Checking the digital signal strength”
on page 24.
• If you are using an antenna and the signal strength is
low, adjust the antenna or use a highly directional
outdoor antenna or set-top antenna with a built-in
amplifier.
• Make sure that the video cables are connected
securely to your TV.
• The video cable(s) you are using may be bad. Try a
new set.
• Other devices (for example, surround sound receiver,
external speakers, fans, or hair dryers) may be
interfering with your TV. Try turning off one device at
a time to determine which device is causing
interference. After you have determined which
device is causing interference, move it further from
the TV to eliminate the interference.
Double images. • Use a highly directional outdoor antenna, cable TV,
or satellite TV.
The picture has a few bright
or dark spots.
• A few bright or dark spots on an LCD screen is
normal. It does not affect the operation of this TV.
Good picture, but no sound. • Increase the volume.
• Make sure that the sound is not muted.
• Make sure that the correct audio mode is selected.
• Make sure that the audio cables are connected
correctly and securely to the back of your TV.
• Make sure that the antenna or cable TV is connected
correctly and securely. See “Connecting a cable or
satellite box” on page 8 or “Connecting an antenna
or cable TV (no box)” on page 10.
• If you are using an antenna, the digital channel
signal may be low. To check the digital channel signal
strength, see “Checking the digital signal strength”
on page 24.
• The audio cable(s) you are using may be bad. Try a
new set.
Poor picture • Make sure that the room is not too bright. Light
reflecting off the screen can make the picture
difficult to see.
• If an S-VHS camera or a camcorder is connected
while another connected device is turned on, the
picture may be poor. Turn off one or more devices.
Good sound but poor color • Adjust the contrast, color, and brightness settings.
Problem Solution
DX-32E250A12_11-0610_V1.book Page 33 Monday, September 26, 2011 7:58 AM