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45
TROUBLESHOOTING GUIDE
SYMPTOM CAUSE SOLUTION
Unit does not turn on • No AC power • Make certain AC power cord is plugged into
a live outlet.
• Check to see whether outlet is switch-controlled.
Unit does not respond to • Weak batteries in remote • Change remote batteries and insert with correct polarity.
remote commands • Remote sensor is obscured • Make certain front panel sensor is in line of sight of remote
or connect an optional remote sensor.
No picture • Intermittent connections • Check all video connections.
• Wrong input • Check input selection of TV or receiver.
• Progressive Scan output selected • Use Progressive Scan mode only with compatible TV.
Press Scan Type Button to toggle to the correct resolution.
• HDMI Output is connected to a video • The HDMI Output may not be used with video displays that
display that is not HDCP-compliant are not HDCP-compliant. Unplug the cable and select
another audio and video connection.
• Video Off feature active • Press Video Off Button to reactivate video circuitry.
• Wrong video output setting in • S- and component video are not available simultaneously.
VIDEO SETUP menu Temporarily connect composite video to access Video Setup
menu and change Video Output setting to desired type.
Disc does not play • Disc loaded improperly • Load disc label-side up; align the disc with the guides and
place it in its proper position.
• Incorrect disc type • Check to see that the disc is CD, CD-R, CD-RW, VCD, MP3,
WMA, JPEG, DVD-R/RW, DVD+R/RW (standard-conforming),
DVD-Audio or DVD-Video; other types will not play.
• Invalid Region Code • Use Region 1 or Open Region (0) disc only.
• Rating is above parental control setting • Enter password to override or change rating settings.
No sound • Intermittent connections • Check all audio connections.
• Incorrect digital audio input selection • Check digital audio settings on DVD 38 and on receiver.
• DVD disc is in fast or slow mode • There is no audio playback on DVD discs during fast
or slow modes.
• Surround receiver not compatible • Change PCM Limit setting in Audio Setup menu to 48kHz.
with 96kHz PCM audio
• DVD-Audio disc is loaded without • Use 6-Channel Audio Outputs or Analog Audio Outputs.
using analog audio connection
• Wrong bass management setting in • In order to hear a downmixed 2-channel signal at the Analog
AUDIO SETUP Audio Outputs, make sure to change the Bass Management
setting to Stereo.
Picture is distorted or jumps • MPEG-2 decoding • It is a normal artifact of DVD playback for pictures to jump
during fast forward or reverse play or show some distortion during rapid play.
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