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Common Symptoms and Solutions 3-7
Chapter 3: Problem Solving
Hard Drive Compression Software
We do not recommend using hard drive compression software. If you use
hard drive compression software, it estimates free hard drive space based
upon a compression ratio (often user selectable). Programs may check
your hard drive for space needed and may think you have the necessary
free space. However, depending on the type of files you are copying, you
may in fact not have enough hard drive space.
Achieving optimal performance
Run SCANDISK.EXE and DEFRAG.EXE on your hard drive before using
your CD-Writer Plus drive for the first time (see your Windows manual
for more information). Then run them periodically after that. These
programs improve access times to the hard drive, which will help
improve system performance while writing to and reading from the CD-
Writer Plus drive.
Printer Status Monitor Software
NOTE: This is only an issue if your printer is connected to the back of the CD-
Writer Plus drive.
If your printer came with a program that notifies you about the status of
the printer (such as when it is out of paper), this printer status monitor
software might cause problems. The printer status monitor software checks
the status of your printer every few seconds. If this happens while you are
writing data to your recordable CD, it will cause data corruption. Turn off
the printer status monitor software to prevent this problem. Check the
information that came with your printer to find out how to do this.
Known Compatibility Problems
■ Check the Readme file that came with the CD-Writer Plus drive for
additional information. Click on Start, then point to Programs, HP
CD-Writer Plus, Tools and Information, User Reference then click
README.TXT.
■ Check the HP web site listed on page B-4 for the most recent
information.
■ Printers in General
If your printer came with a program that notifies you about the status
of the printer (such as when it is out of paper), this printer status
monitor software might cause problems. The printer status monitor
software checks the status of your printer every few seconds. If this
happens while you are writing data to your recordable CD with the