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92 Chapter 7. Troubleshooting
General TV Operation
Symptom Suggested Solution
1. The TV remote control does not work.
• Check that the batteries are installed correctly.
• Check that the selected switch is set to “TV.”
• Be no more than 20 feet from the TV when using the remote control.
• Program the remote control to operate the TV (Appendix D).
2. The TV takes several seconds to respond.
• It is normal for digital channels to take longer to tune in.
• Press ENTER after a channel number to avoid delays.
• Use a 4-digit number for an over-the-air digital channel.
• Use a 6-digit number for digital cable channels (your cable service must be able
to recognize 6-digit channel numbers).
3. Cable provider needs information to start
CableCARD™ service.
On the remote control, press TV MENU and then enter the numbers 999
to display the Host ID and CableCARD™ ID information.
4. You cannot access a channel.
• Use number keys instead of CHANNEL up/down.
• Be sure the channel you want to view is in memory. See page 67.
• Check that the TV is turned to the correct device or antenna for that channel by
pressing the DEVICE button.
• Make sure the V-Chip lock is off.
• If you cannot tune to a virtual digital channel even though the TV has already
memorized digital channels, tune to the channel number actually being used by
the broadcaster. The virtual channel will then be automatically added to memory.
5. On-screen displays appear each time you change
a function.
This is part of normal TV operation.
6. You cannot program the TV to turn on
automatically (timer function)
• The TV may be locked.
• The clock may not be set.
• A time-delayed recording may have started.
7. You have forgotten your V-Chip pass code. See Appendix C, Bypassing the V-Chip Lock.
8. V-Chip is not working.
• Make sure that V-Chip is On.
• If V-Chip Hours are currently set to disable the V-Chip lock, the V-Chip will not
block programming.
9. The TV will not turn on after being plugged in. If green light on front panel is blinking, wait for at least one minute for
the light to turn off, then press Power again.
10. TV functions do not respond to the remote control
or to front panel control and TV will not power off.
Use the System Reset button .
11. TV turned itself off and the light on the front panel
started to blink.
• Momentary power fluctuation caused the TV to turn off to prevent damage. Wait
for the green light to stop flashing and turn On again.
• If the TV does not stay turned On, use the System Reset button. If this happens
frequently, obtain an AC line power conditioner/surge protector.
• An unusual digital signal may have been received, triggering a protection
circuit. Wait for the light to stop flashing and turn TV on.
12. Name options not available for some channels. Only memorized analog channels can be named.
13. When a device is selected from the Device
Selection menu, the screen is blue (no signal
source).
• Make sure the selected device is turned on.
• From the Edit NetCommand® menu select Review setting. Verify that the devices
are physically connected to the TV inputs as listed. If they are not, either change
the physical connections on the back panel, or select the Change setting on
the Edit NetCommand menu to change the TV NetCommand’s settings for the
connection.
• Begin play of the VCR.