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Chapter 7. Troubleshooting 93
General TV Operation
Symptom Suggested Solution
14 A device does not respond to button presses
from the remote.
• Remote has not been set up for NetCommand® use.
• The incorrect manufacturer was selected during setup. Select the Change setting
from the Setup menu and then the device to display the manufacturer selection.
Change if necessary.
• The device is not supported and keys have not been learned.
• The requested function is not supported by NetCommand. Verify that the
function is supported or keys are learned.
• The IR emitter is incorrectly placed. Make sure the IR emitter is facing the IR
sensor in the device.
• The IR emitter is not plugged into the IR emitter Output NetCommand.
• The IR emitter is facing the TV screen, causing double signals. Be sure that the IR
emitter cannot send to the TV.
15. The TV Speaker icon or A/V Receiver icon is
grayed out and not selectable.
Select the Change setting from the Edit NetCommand menu, and then
select the device (for example VCR). Once the Connection screen is
displayed, check if the audio check box is selected for the TV input
and/or AVR input.
16. Devices are grayed out in the Device Selection
menu or the PIP Selection menu.
• A recording is in progress. Cancel the recording to select the device.
• Digital channels, digital devices, memory cards, and PCs cannot display in the
PIP.
17. Cannot see the A/V Receiver menu. The A/V Receiver is not connected to any input of the TV. To check the
A/V Receiver menu, temporarily plug into an unused input of the TV.
Then select Review from the Setup Menu, turn the input On to view the
A/V Receiver menu.
18. The REC button is not working, or, on the
Transport menu, the record key is grayed out and
not available.
• The device, such as a DVD player, does not support recording.
• Recordings cannot be initiated from the Transport menu when using an IEEE
1394 device. Press REC instead. The Record menu displays allowing setup of a
recording.
19. When ChannelView™ list is displayed, information
appears incomplete
Available information is sent from the broadcaster or cable provider. No
other data is available.
20. Program to be recorded was correctly selected
from ChannelView, however, incorrect program
was recorded.
The broadcaster supplied program information that was incorrect and/or
was changed after a recording was added to the Record List.
21. Incomplete ChannelView program recorded. Recording device may lack sufficient blank space to make a full
recording.
22. ChannelView program recording failed.
• Connection and compatibility issues with IEEE 1394 (FireWire®) digital devices.
This may include too many Firewire devices in use at one time, or the recording
device not understanding the record command.
• Television lost power long enough to lose current clock time.
• Analog VCR power was left off.
23. TV is not responding after pulling out a memory
card during playback.
Press STOP or wait until playback is complete before removing memory
card.
24. TV can’t play or stop a memory card.
• NetCommand was not set up. Without NetCommand enabled, you can only use
ENTER to play and CANCEL on the TV remote to control the memory cards. See
Appendix D for programming the remote control.
• Turn the TV off and then back on.
25. Can’t see a thumbnail picture in the JPEG menu,
or can’t see a track/song name in the Playlist
menu.
File does not meet file standards for playback.