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VQT9473
130
ENGLISH
Troubleshooting
When this occurs
Tray fails to open.
Tray fails to close.
Computer fails to
work.
Drive cannot be ac-
cessed normally.
Drive is not recog-
nized in Windows.
Cannot read or write
DVD-RAM disc.
Can read but cannot
write DVD-RAM disc.
Discs cannot be
read.
No sound from the
PC speaker (or the
speakers with builtin
amplifier)
Operating indicator
lamp blinks
Others
Possible cause
•
Is the computer on?
•
Has the power supply cable of computer been connected cor-
rectly?
•
Has the label of media peeled off?
Insert the supplied pin into manual eject hole to open the tray.
•
Has the disc been inserted correctly?
•
Has the drive’s master/slave jumper pin been set correctly?
•
Are the drive and computer connected correctly?
•
Has a floppy disk been left inside the computer?
•
Are the drive and computer connected correctly?
•
Is the device driver software installed correctly?
•
Is the device driver installed correctly?
If the drive letter of CD-ROM/DVD-ROM side is recognized
only, then the device driver software is not installed.
•
Did you initialize (format) the DVD-RAM disc?
•
Did you access the drive letter assigned to the drive?
•
Did you insert a single-sided DVD-RAM disc with the label side
facing up?
•
Is the DVD-RAM disc dirty?
•
Has condensation formed in the drive?
(Wait an hour or so after turning on the computer for the drive to
dry and then try operating.)
•
See the table on page 83.
•
Did you access the drive letter assigned to the drive?
•
Only discs supported by this drive can be used.
•
Is the disc inserted correctly so that the operation lamp turns
green?
•
Did you insert the discs with label facing up?
•
Are you using correct software program for playing the discs?
•
Is the disc dirty, scratched, cracked, warped, written on the sur-
face or is a label put on the disc?
•
Has condensation formed in the drive?
(Wait an hour or so after turning on the computer for the drive to
dry and then try operating.)
•
Does the driver’s region number match the number of the disc
you are using?
•
Have the drive and sound board been connected correctly?
•
See page 128.
•
See Q&A page 124.
Refer to
Page
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28
21
30
•
32
24
23
•
28
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23
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28
40
40
50
70
30
•
32
11
11
83
70
15
30
•
32
30
•
32
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11
•
142
11
74
28
128
124