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35
Problem
No picture, no sound and no front
panel display.
No picture, no sound but the front
panel shows the time or - - : - - .
No picture, no sound but the front
panel shows a channel number.
The remote does not operate.
You cannot find all the channels
you think should be available.
You can see interference on your
normal TV channels or your
video.
You sometimes see a red dot or
square on the screen, or your
picture is “freezing”.
I cannot select all of my channels
and the P+/- or Arrow up/down
buttons do not always work.
Even if I use the number buttons I
cannot access a particular
channel.
Possible cause
Receiver is not plugged into the
mains or is not switched on.
The receiver is in standby.
You are viewing standard
analogue television.
The scart connection has been
made wrong or your TV has not
selected the correct AV/EXT
channel.
Your receiver could be in standby,
if it is, it will show the time.
The batteries have been inserted
incorrectly or are dead.
Your are not pointing your remote
at the receiver.
The signal to your aerial may be
weak.
Your aerial may need adjusting or
your local transmitter may not be
working.
Your digital receiver is interfering
with the frequency of your other
equipment.
There could be a transmission
problem.
Your aerial may have been
moved, for example by severe
weather.
Your connecting cables have
become loose or disconnected.
Some channels have been
selected as favourites and the
favourites mode is on.
The parental lock has been
activated on this channel.
Action
Check mains connection. Press
the ON/OFF button on the front of
the recceiver.
Press the standby button or any
number button to bring the
receiver out of standby.
If you have used a scart cable
when connecting, press the
TV/DTV button on your remote.
If you have not used scart, make
sure your TV is on the channel
that has been tuned for watching
digital.
Check scart connections, making
sure cables are firmly pushed into
the sockets.
Try manually selecting the
AV/EXT channel on your TV.
Press the standby button on your
remote to bring the receiver out of
standby. The front panel will then
show a channel number.
Check the condition of the
batteries and replace if necessary,
according to instructions earlier in
this book.
Make sure you point the remote
at the receiver and not directly at
your TV.
Try retuning your receiver,
following the relevant steps in
chapter 7. If you are still missing
channels, your aerial may need
adjusting.
Call ONdigital customer services
on 0870 600 9696. They will
check this for you.
Your need to change the UHF
output of your receiver as descri-
bed in section 4.1.2. of this book.
This is normally only a temporary
situation and should correct itself.
If it persists, contact ONdigital
customer services.
Check and if necessary re-align
your aerial.
check all connections and make
sure they are all firmly pushed
into sockets.
Using the number buttons will
enable you to select all of your
channels all of the time. The P+/-
and arrow buttons will only select
favourite channels when favour-
ites are on. See chapter 8.5.
Enter your parental code to
access the channel or remove it
as a locked channel.
See sections 9.1 to 9.3 for more
details.
12
12
TROUBLESHOOTING
Experiencing difficulty operating your digital receiver? Check the following points first!