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360 Fibre Channel Interface Manual, Rev. D
Presales, Technical Support and Customer Service
Presales Support
Our Presales Support staff can help you determine which Seagate products are best suited for your specific
application or computer system.
Technical Support
If you need help installing your drive, consult your system's documentation or contact the dealer's support ser-
vices department for assistance specific to your system. Seagate technical support is also available to assist
you online at support.sea
gate.com or through one of our technical support service centers. Have your system
configuration information and your drive’s “ST” model number available.
SeaTDD™ (+1-405-324-3655) is a telecommunications device for the deaf (TDD). You can send questions or
comments 24 hours daily and exchange messages with a technical support specialist during normal business
hours for the technical support call center in your region.
Warranty Service
Seagate offers worldwide customer support for Seagate drives. Seagate distributors, OEMs and other direct
customers should contact their Seagate service center representative for warranty-related issues. Resellers or
end users of drive products should contact their place of purchase or one of the Seagate warranty service cen-
ters for assistance. Have your drive’s “ST” model number and serial number available.
Authorized Service Centers
In some countries outside the US, you can contact an Authorized Service Center for service.
USA/Canada/Latin America Support Services
Presales Support
Call Center Toll-free Direct dial FAX
Americas 1-877-271-3285
1
+1-405-324-4730
1
+1-405-324-4704
Technical Support
Call Center Toll-free Direct dial FAX
Americas 1-800-SEAGATE
2
+1-405-324-4700
3
+1-405-324-4702
Warranty Service
Call Center Toll-free Direct dial FAX / Internet
USA, Mexico and 1-800-468-3472
4
+1-405-324-4720
4
+1-405-324-4722
Latin America
Canada
Memofix
5
1-800-636-6349 +1-905-660-4936 +1-905-660-4951
www.memofix.com
Brazil
MA Centro de Serviços
5
— +55-21-2509-7267 +55-21-2507-6672
www.mainformatica.com.br/produtos.htm
1
Hours of operation are 8:00 A.M. to 11:45 A.M. and 1:00 P.M. to 6:00 P.M., Monday through Friday (Central time)
2
For product-specific phone number
3
Hours of operation are 8:00 A.M. to 8:00 P.M., Monday through Friday (Central time)
4
Hours of operation are 8:30 A.M. to 12:15 P.M. and 1:30 P.M. to 5:30 P.M., Monday through Friday (Central time)
5
Authorized Service Center