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Chapter 5
Page 136
Reference
On-Screen Messages
This table describes some on-screen messages in the order of their message numbers. Find the message
number in the upper right corner of the message displayed on your TV screen, and then find the
matching number in this table.
Message Number Possible Reason What to Do
001
• There may be a problem with the
multi-dish switch.
• Check the coaxial cables and their connections to and from the
multi-dish switch. Make sure that all required cables are in
place, and check that all cable connections are tight and dry (for
outdoor cables). If this does not work, call the Customer Service
Center for help.
002
• Heavy rain, snow, or cloud cover
may be interfering with
transmission of the satellite
signal, or there may be other
interference.
• Note the local weather conditions. Remove any snow or other
debris which may have collected on the satellite dish.
Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the
line of sight.
• Make sure that the satellite dish is aimed at the satellite. Check
the strength of the signal using the Point Dish/Signal menu.
Consult your installer to re-aim the dish, if necessary, to obtain
the strongest possible signal.
003, 004
• The wrong type of coaxial cable
may be used in the system, or the
cable run length may be too long.
Or, there may be a problem with
the multi-dish switch.
• Make sure the system uses RG6 coaxial cable; if not, call your
dealer or installer.
• Check the dish-to-receiver cable run length; if it is over 200 feet,
call your dealer or installer.
• Check the coaxial cables and their connections to and from the
multi-dish switch. Make sure that all required cables are in
place, and check that all cable connections are tight and dry (for
outdoor cables). If this does not work, do the Check Switch
test.
005
• The receiver may not yet have
been authorized via the satellite
signal. The satellite dish may
have moved so that it is no longer
picking up the satellite signal.
The cable connections may have
loosened or have moisture inside.
There may be an interruption of
the satellite signal.
• If you have authorized the receiver, wait a few minutes to see if
the message is removed. Make sure that all required cables are
in place, and check that all cable connections are tight and dry
(for outdoor cables).
• Make sure that the satellite dish has a clear line of sight to the
satellite. Check whether branches or leaves have grown into the
line of sight.
• Check that the Signal Strength bar in the Point Dish/
Signal menu is green and displays the word Locked. If not,
contact your installer to re-aim the satellite dish. If you have not
authorized the receiver, call the Customer Service Center for
help.
006
• The receiver may not be
connected to an active telephone
line.
• The credit limit may have been
suspended.
•You must connect the receiver to an active telephone connection
at all times. If you install two or more receivers, you must
connect each receiver to an active telephone connection at all
times.
• Call the Customer Service Center for help checking the credit
limit, and/or to get authorization to make a purchase.
008
• Maybe the receiver is connected
to a DSL (Digital Subscriber
Line) phone line.
• Install a DSL filter between the receiver and the telephone wall
jack. You can obtain the filter from your DSL provider.
011, 012
• Viewers in specific areas are
prohibited from watching certain
programs. For example, viewers
who live close to a particular
football stadium may be
prohibited from watching
football games that are played in
that stadium.
• Remember that the program providers specify which programs
are “blacked out” for which viewers, not DISH Network™.