Filter
Top Products
Page 139
Troubleshooting Tables
Using the Remote Control
When you run Check Switch, you see
"Twin" identified as the Device/LNBF but
you only have signal confirmed from one
satellite.
• The DISH Pro Twin LNBF is connected
but the dish may not be pointed to
receive signal from both 110 and 119
satellites.
• If the check switch summary screen
shows “119 W” on Dish Input 2, you
need to point your dish 9 degrees to the
east and repeak your dish. Rerun check
switch.
• If the check switch summary screen
shows “110 W” on Dish Input 1, you
need to point your dish 9 degrees to the
west and repeak your dish. Rerun check
switch.
• Make sure skew setting is correct for a
Dish 500 installation at your zip code.
Rerun check switch.
When you run Check Switch, you see
"Twin" identified as a Device or LNBF, but
only odd transponders are detected.
• Cables may not be rated for 2150 MHz. • Make sure cable is rated for 2150 MHz
and all accessory devices are
compatible. Rerun check switch.
Getting receiver messages that signal is lost
or being acquired
• Check the weather conditions to see if
heavy rain or snow could be temporarily
block the signal.
• Check for any obstructions in way of the
dish like new growth on trees
• Wait for weather to clear up and restore
signal.
• Clear obstructions from the signal path.
* Compatible accessory devices must pass 2150 MHz signals, 22 KHz signals both directions (per DiSEqC 2.0
specifications), and pass DC power.
What Is Happening Possible Reason What to Do
You cannot find the remote control. • N/A • Use the receiver front panel Control
Buttons to control the receiver until
you find the remote. If the remote
control is permanently lost or too
damaged to use, call the Service Center
to order a replacement.
When you press a button on the remote
control, the receiver does not do what you
expect.
• The remote control may be missing
batteries, the batteries may be
incorrectly placed in the remote, or the
batteries may be weak or dead.
• You may be using the wrong remote
control (1 or 2) for the menus (TV1 or
TV2) you are trying to operate.
• If the batteries are missing or dead,
insert fresh AAA-size batteries.
If the remote has fresh batteries, check
whether they are placed according to the
label diagram. If not, remove them and
place correctly.
• Make sure you are using Remote
Control 1 (2) to control TV1 (TV2)
menus.
Your UHF Pro remote control does not
work well from far away.
• You may be experiencing interference
from objects near your receiver antenna.
• Make sure the UHF antenna is
connected to the receiver and not
touching anything else.
• Vary the tilt angle of the receiver's UHF
antenna. Locate the UHF antenna tip
away from other electronics equipment
or metal surfaces, even if separated by
wooden shelving.
• Move the receiver to different locations.
For best results, place the receiver as
high as possible, above all other
equipment in your entertainment center.
• Place the UHF antenna outside the
entertainment center by using a coaxial
cable to connect it to the receiver.
What’s Happening What’s Wrong What You Can Do