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Chapter 5
Page 142
Reference
Using the Program Guide or the Browse Banner
The receiver front panel
Power light is on, and
there is a picture on the
TV screen, but the picture:
has sparkles or is grainy,
has a herringbone pattern,
lacks color or vertical
hold, or wobbles, or
looks “washed out” or
fuzzy.
• The TV set may not be working
properly.
If the receiver is connected to the
TV using only the RF or VHF
connections, there may be a
strong local broadcast on the
same channel, or a channel
adjacent to the one to which the
TV is tuned.
There may be interference from
other nearby electrical devices
(such as cellular telephones,
computers, microwave ovens,
radios, stereos, or TVs).
• Make sure that the TV brightness and contrast are adjusted
correctly, and that the TV is working properly.
Make sure that the TV is connected properly to the receiver.
Check other nearby electrical devices as possible sources of
interference. Check that all required coaxial cables are in place.
Check for moisture or water leaking into all connections. Dry
them out if needed, then seal them with coaxial cable sealant.
Check the dish-to-receiver cable run length; if it is over 100 feet,
call your dealer or installer.
A “black box” fills almost
all of the TV screen.
• You may have turned on the
Closed Captioned feature on the
TV, and put that feature into Text
mode.
• Using the TV remote control and/or menus displayed by the TV
(not the receiver remote control or the menus displayed by the
receiver), turn off the closed captioned feature.
The TV screen is all blue. • You may have connected the
receiver to an input on the TV
that is incorrect for the signal
output from the receiver.
• Shared View may be disabled
preventing picture on TV2.
• Check your TV owner’s manual for the correct TV input to use
for the signal output from the receiver.
• Enable Shared View (see page 51).
What Is
Happening
Possible Reason What to Do
In the Program Guide,
some channels have a red
background.
• Red means that you have not
bought the program. You must
buy a channel before you can
tune the receiver to it.
• If you want to buy a channel, call the Customer Service Center
at 1-800-333-DISH (3474).
You try to display future
programs in the Program
Guide or Browse
Banner, but find you
cannot.
•The Program Guide and
Browse Banner can display
programs scheduled for an
extended, but not unlimited time
beyond the present.
• Try displaying the Program Guide again later. By that time,
it may show programs for the time and date you want.
• Turn the receiver off for about ten minutes. This will allow the
Program Guide to be updated.
You try to display
programs that have ended
in the Program Guide or
Browse Banner, but
find you cannot.
•The Program Guide and
Browse Banner can display
only programs that have not yet
ended. These features cannot
display a time earlier than the
present.
• Contact the program providers for details on past programs.
When you are using the
Program Guide or
Browse Banner, some
channels are missing.
• You may have applied a Favorite
List other than the list named All
Chan.
• You may have set up the locks to
hide certain programming.
• If your setup includes a multi-
dish switch, you may need to do
the Check Switch procedure.
• You can change the applied Favorite List while using the
Program Guide, by pressing the remote control Guide button
repeatedly. You can choose another custom Favorite List, the
All Chan list, which includes all of the channels, or the All
Sub list, which includes all subscribed channels.
• Unlock the receiver for the Program Guide to display hidden
channels.
•Do the Check Switch procedure (see the installation
instructions
for details).
What Is
Happening
Possible Reason What to Do