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Troubleshooting Tables
Using the Telephone for Voice/Data/FAX
Using Event Timers
What Is Happening Possible Reason What to Do
While you are making a
telephone call, you hear
“clicks.”
• The receiver may have tried to call
the Customer Service Center to
send Pay-Per-View purchase
information. When the receiver
found that the telephone was busy,
it automatically disconnected.
• You do not have to do anything. You can always use your
telephone line, because the receiver automatically hangs up if it
finds the line is busy.
The receiver cannot connect
to DISH Network.
• Maybe the receiver is connected to
a DSL (Digital Subscriber Line)
phone line.
• Install a DSL filter between the receiver and the telephone wall
jack.
You pick up the telephone to
make a call, but you do not
hear a dial tone.
• The receiver was calling the
Customer Service Center to send
Pay-Per-View information. When
the receiver found that the
telephone was busy, it
automatically disconnected.
• Hang up, and then pick up the telephone again to get a dial tone.
Your computer or facsimile
(FAX) machine tries to send
a FAX or modem
transmission, but fails.
• The receiver was calling the
Customer Service Center to send
Pay-Per-View information. When
the receiver found that the
telephone was busy, it
automatically disconnected. The
FAX or modem found that there
was no dial tone, and cancelled the
transmission.
• Resend the FAX or modem transmission.
Your computer or FAX
machine was receiving a
FAX or modem
transmission, but an error
occurred.
• The receiver may have tried to call
the Customer Service Center to
send Pay-Per-View purchase
information during the FAX or
mode call. When the receiver
found that the telephone was busy,
it automatically disconnected. This
generated “clicks” that caused an
error in the FAX or modem
transmission.
• Have the sender resend the FAX or modem transmission.
What Is Happening Possible Reason What to Do
You try to set up an event
timer and the receiver
displays a message noting
that the program is locked.
•You must enter the password
before you can create an event
timer for a locked program.
• To be able to set up an event timer for the program, first enter the
password.
You try to set up an event
timer and the receiver
displays a message noting
that the program is a Pay-
Per-View event.
•You must order a Pay-Per-View
event before you can create an
event timer for it.
• To be able to set up an event timer for the event, first order it.
You try to set up an event
timer, but the receiver
displays an Error message
giving you the option to
delete an event timer that
was set up earlier.
• You already have set up the
maximum number of event timers.
• To be able to set up a new event timer, delete one of the event
timers you set up earlier.
You set up an event timer,
but the receiver does not
tune to the channel of the
program, or does not record
the program.
• You may have set up a Reminder
Event Timer but what you should
have set up is an Auto-Tune Event
Timer.
• If you are using Record Plus, it is
possible that someone at the other
TV may have cancelled the timer
when it activated.
• Remember that a Reminder Event Timer just reminds you that the
program is about to start. An Auto-Tune Event Timer reminds you
and tunes the receiver to the channel of the program.
• Make sure you set up Record Plus timers when the other TV is not
being used.
You set up an event timer
for a program that is
repeated (such as a regularly
scheduled program), but the
timer does not operate for a
showing of the program.
• You may have set up a timer with
an incorrect frequency.
• Remember that a Once event timer operates just one time. A
Mon.-Fri. event timer operates Monday through Friday on the
same channel at the same time. A Daily event timer does the same,
Monday through Sunday. A Weekly event timer operates once a
week on the same channel at the same time.