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Troubleshooting Tables
Using Locks
Changing Channels
Using Favorites Lists
What Is
Happening
Possible Reason What to Do
You set a lock (for
example, a lock on
programs by ratings), but
the lock does not take
effect.
• You may not have locked the
receiver.
•You must lock the receiver to apply any lock that you have set.
You forgot the password,
so that you are unable to
unlock the receiver.
• You may not have written down
the password, to keep it in a safe
place.
• Call the Customer Service Center. You must provide account
information to the Customer Service Representative. If you
have set up a PIN, you will need to provide that, as well.
What Is
Happening
Possible Reason What to Do
You enter a desired
channel number. The
channel changes, but the
new channel is not exactly
the channel you entered.
• You may have made a mistake
entering the channel number, or
the channel number you entered
may be invalid. If so, the channel
displayed is the closest possible
to the channel you entered. If you
entered the number for a channel
that you have not bought, the
receiver will change to the
channel and allow you to buy the
channel or display a message.
• Carefully retry entering the channel number you want. Press the
remote control RECALL button to return to the previous
channel number.
You are scanning up or
down through the
channels, and the receiver
is skipping channels that
you know you have
bought.
• If a Favorite List other than All
Chan is applied, the receiver
will skip channels that are not on
the applied list.
• If you have set up the locks to
hide adult channels and the
receiver is locked, the receiver
will skip such channels.
• Select All Chan as the active Favorite List by pressing the
GUIDE button repeatedly. Unlock the receiver so that it does
not skip adult channels.
• If you want to buy a channel, call the Customer Service Center.
What Is
Happening
Possible Reason What to Do
You press the remote
Guide button while the
Program Guide is
displayed. You find that
you can apply only the All
Chan list or the All Sub
list.
• If you have not added channels to
any custom Favorite List, you
will be able to apply only the All
Chan list or the All Sub list.
•You must add channels to a custom Favorite List before you can
apply it.
You try to change the
All Chan list or the All
Sub list. The receiver
displays an ERROR
message.
• The receiver will not allow you
to change the All Chan list or the
All Sub list.
• Choose another list to change.
Note: You can only change the All Sub list by changing what
channels you buy.