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Chapter 5
Page 144
Reference
Buying a Pay-Per-View Program
Renting a DISH On Demand Program
You try to apply an empty
Favorite List. The receiver
displays an ERROR
message.
• The receiver will not allow you
to apply an empty list.
• Choose another list to apply, or add at least one channel to the
empty list.
A Favorite List does not
show channels that you
know you have added to it.
• If you have set up the locks to
hide adult channels and the
receiver is locked, the Favorite
List will not show such channels.
• Unlock the receiver for the list to show adult channels.
What Is
Happening
Possible Reason What to Do
Someone orders a Pay-
Per-View program
without your permission.
• You may have been away from
the receiver, and someone else
used it.
• Lock the purchase of Pay-Per-View programs. Remember that
you are responsible for all Pay-Per-View purchases, whether or
not you authorize such purchases. If you lock Pay-Per-View
purchases, then anyone who wants to order a Pay-Per-View
program must enter the password.
You find that you are not
able to order a Pay-Per-
View program.
• The receiver may not be
connected to an active telephone
line.
• The credit limit may have been
exceeded.
•You must connect the receiver to an active telephone connection
at all times. If you install two or more receivers, you must
connect each receiver to an active telephone connection at all
times.
• Review your Pay-Per-View purchases to check the credit limit.
You find that you are not
able to cancel a Pay-Per-
View program.
• You ordered a Pay-Per-View
program, and then decided not to
watch it.
•You cannot cancel an order for a Pay-Per-View program,
whether it was just ordered or ordered earlier.
Your setup includes more
than one receiver. You
order a Pay-Per-View
program, but it does not
appear via all of the
receivers.
• You ordered a Pay-Per-View
program, and want it to be
available via all the receivers in
your setup.
• If you want to watch a Pay-Per-View program on TVs
connected to up to six receivers, you must order the program for
each receiver but you only pay for the program once.
What Is
Happening
Possible Reason What to Do
Your receiver was just
installed but you can’t see
any DISH On Demand
Programs.
• Your receiver is downloading the
DISH On Demand programming.
• It will take a minimum of 24 hours after installation of your
satellite receiver for DISH On Demand to be available.
You were watching a
DISH On Demand
program when it suddenly
stopped.
• You reached the end of your
rental.
• You can re-rent the program. Check My Play List for the time
limit on the DISH On Demand programs you rent.