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© 2007, Micro Motion, Inc.
All rights reserved
GI-00381 (5/07)
Micro Motion Return Policy
For Use in the U.S.A.
With New and Unused Micro Motion Equipment
Definitions
New and unused equipment
Only equipment that has not been removed from the original shipping package will be considered new
and unused. New and unused equipment includes sensors, transmitters, or peripheral devices which:
• Were shipped as requested by the customer but are not needed, or
• Were shipped incorrectly by Micro Motion.
Used equipment
All other equipment is considered used. This equipment must be completely decontaminated and cleaned
before being returned. Document all foreign substances that have come in contact with the equipment.
Before you begin
This document is for returning new and unused equipment to Micro Motion in the United States.
• For instructions on returning used equipment, our used equipment return policy is available as a
separate document.
• For instructions on returning equipment to Emerson offices around the world, our international return
policies are available as separate documents.
To obtain any of our return policies, procedures, and forms, contact the Micro Motion Customer Service
Department during business hours:
• In the U.S.A., phone 1-800-522-6277 or 1-303-527-5200 between 6:00 a.m. and 5:30 p.m. (Mountain
Standard Time), Monday through Friday, except holidays.
• In Europe, phone +31 (0) 318 495 555, or contact your local sales representative.
• In Asia, phone (65) 6777-8211, or contact your local sales representative.
The latest return policies, procedures, and forms are also available from the Micro Motion web site:
www.micromotion.com.
Restock fees
Restock fees might apply, depending on the reason for return:
• If you ordered the wrong equipment, a restock fee will be charged.
• If you no longer require the equipment (for example, if your project has been cancelled), a restock fee
will be charged.
• If we shipped the wrong equipment, a restock fee will not be charged.