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Micro Motion Return Policy for Use in the U.S.A. with Used Micro Motion Equipment 2
Step 1 Obtaining an RMA number
A Return Material Authorization (RMA) number must be obtained prior to returning any equipment
to Micro Motion for any reason.
To obtain an RMA number, contact the Micro Motion Customer Service Department at 1-800-522-6277 or
1-303-527-5200 between 6:00 a.m. and 5:30 p.m. (Mountain Standard Time), Monday through Friday,
except holidays.
• No product returns will be accepted without an RMA number.
• Each returned sensor must be issued a separate RMA number. A sensor and its associated
transmitter may be shipped in the same package with a single RMA number.
• If no sensor is being returned, all transmitters and peripheral devices being returned may be shipped
together, in one package, with a single RMA number.
Step 2 Cleaning and decontamination
All equipment being returned must be thoroughly cleaned and decontaminated of all foreign substances,
including all substances used for cleaning the equipment, prior to shipment. This requirement applies to
the sensor tubes, sensor case exterior, sensor case interior, electronics, and any part that might have
been exposed to process fluids or cleaning substances.
Shipping equipment that has not been decontaminated may cause a violation of U.S. Department of
Transportation (DOT) regulations. For your reference, the requirements for packaging and labeling
hazardous substances are listed in DOT regulations 49 CFR 172,178, and 179.
If you suspect that the sensor case interior may be contaminated, the case must be completely drained
and flushed to remove contaminants.
Decontamination/Cleaning Statement
A blank Decontamination/Cleaning Statement is provided on the final page of this document. You may
copy and use this form to return any Micro Motion sensor.
• A Decontamination/Cleaning Statement is required for each sensor being returned.
• Each form must be fully completed and include a signature. If the statement is not completed, the
customer may be charged for decontamination and cleaning.
If the equipment has been exposed to a known hazardous substance with any characteristic that can be
identified in the Code of Federal Regulations, 40 CFR 261.20 through 261.24, the chemical abstracts
number and hazardous waste number/hazard code must be stated in the space provided on the form.
Two (2) copies of each Decontamination/Cleaning Statement must be provided:
• One (1) copy must be attached to the outside of the package.
• One (1) copy must be provided inside the package.
Contents of sensor case may be under pressure. Contents of sensor case may be hazardous. Take appropriate
measures to avoid the hazards associated with gaining access to a contaminated case interior. Avoid
exposure to hazardous materials.