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Micro Motion Return Policy for Use in the U.S.A. with New and Unused Micro Motion Equipment 2
Step 1 Obtaining an RMA number
A Return Material Authorization (RMA) number must be obtained prior to returning any equipment
to Micro Motion for any reason.
To obtain an RMA number, contact the Micro Motion Customer Service Department at 1-800-522-6277 or
1-303-527-5200 between 6:00 a.m. and 5:30 p.m. (Mountain Standard Time), Monday through Friday,
except holidays.
• No product returns will be accepted without an RMA number.
• Each returned sensor must be issued a separate RMA number. A sensor and its associated
transmitter may be shipped in the same package with a single RMA number.
• If no sensor is being returned, all transmitters and peripheral devices being returned may be shipped
together, in one package, with a single RMA number.
Step 2 Preparing equipment for return
Only equipment that has not been removed from the original shipping package will be considered new
and unused. New and unused equipment must be returned in its original packaging.
Before returning new and unused equipment:
a. Clearly mark the RMA number on the outside of the original shipping package(s).
b. Clearly mark on the outside of each package: “NEW AND UNUSED”.
c. Complete and sign the “New and Unused Statement” on page 4.
d. Include one copy of the statement inside the original shipping package, and attach one copy to the
outside of each package.
e. Close and reseal all packages.
Step 3 Shipping instructions
Required shipping documents
The customer must provide a Packing List and Bill of Lading for each shipment. The Bill of Lading
contains information necessary for the carrier to ship the freight, such as consignee of shipment, payment
terms, number of pieces in shipment, weight, etc. The Bill of Lading should also contain the following
address:
Ship-to Party
Micro Motion Inc.
C/O Veolia Environmental Services
9131 East 96 Avenue
Henderson, CO 80640
Attn: RMA #__________